B2B - Telesales Trainee
4 weeks ago
Zain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region's first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Today, we are a leading mobile voice and data services operator with a commercial footprint in 7 Middle Eastern and Africa countries with a workforce of over 7,900 providing a comprehensive range of mobile voice and data services to over 42.4 million active individual and business customers as of March 31, 2024.
About the RoleThe duties of a telesales representative range from lead generation to direct sales and customer relations. An effective telesales agent will close leads and ensure customers are satisfied enough to continue doing business with their company.
Main Responsibilities and Duties- Reach out to existing and potential customers to present our product and service offering.
- Learn details about our product and service offerings.
- Address any questions or issues customers may have.
- Communicate with customers to understand their requirements and needs.
- Offer solutions based on clients' needs and capabilities.
- Direct prospects and leads to the sales team.
- Keep an updated customer database.
- Measure identified KPIs.
- Track and document calls and sales.
- Update client records.
- Prepare and present achievements and KPIs.
- Meet customers virtually and face to face.
- Achieve monthly or quarterly given sales target.
- Maintain strong relationships with customers.
University student (2nd year and above) or a fresh graduate. Experience is a plus.
About Application ProcessIf you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
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