Manager - Facilities

Zain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region's first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Today, we are a leading mobile voice and data services operator with a commercial footprint in 7 Middle Eastern and Africa countries with a workforce of over 7,900 providing a comprehensive range of mobile voice and data services to over 42.4 million active individual and business customers as of March 31, 2024.

The role of a Manager - Facilities is overseeing and managing the infrastructure related to buildings and facilities that are critical for the operation of telecommunications equipment and services. This role is also responsible for the direct or indirect supervision of all Facilities' employees, and for organizing, planning, and directing a program of management.

1. Facilities Maintenance:
   1. Oversee maintenance of all physical facilities, including buildings, offices, data centers, and telecommunication shelters/enclosures.
   2. Develop and implement preventive maintenance programs to ensure the optimal functioning of all facilities and equipment.
   3. Coordinate with internal maintenance staff or external vendors to address any repair or maintenance issues promptly.
2. Health and Safety Compliance:
   1. Develop and enforce health and safety policies and procedures to maintain a safe working environment for employees.
   2. Conduct regular inspections of facilities to identify potential hazards and ensure compliance with relevant regulations.
   3. Coordinate with relevant authorities and agencies to obtain necessary permits and licenses for facility operations.
3. Utilities Management:
   1. Monitor and manage utility usage, including electricity, water, and telecommunications services, to optimize efficiency and minimize costs.
   2. Implement conservation measures and sustainability initiatives to reduce the company's environmental footprint.
4. Emergency Preparedness and Response:
   1. Develop and maintain emergency response plans to address potential crises such as natural disasters, power outages, or security breaches.
   2. Establish protocols for evacuations, communications, and business continuity to minimize disruptions to operations.
5. Vendor Management:
   1. Identify and evaluate vendors and service providers for facility-related services such as maintenance, cleaning, and security.
   2. Manage contracts and service agreements to obtain the best value for the organization while maintaining high service standards.
   3. Monitor vendor performance and address any issue or concerns promptly to ensure service quality and compliance with contractual obligations.
6. Budgeting and Cost Control:
   1. Develop and manage the building services unit budget, including expenses for maintenance, repairs, utilities, and projects.
   2. Monitor expenditures and identify opportunities to reduce costs without compromising quality or safety standards.
   3. Prepare regular reports and financial analyses to track budget performance and justify expenditures for senior management.
7. Team Management:
   1. Train and supervise facilities staff, including maintenance technicians, and security personnel.
   2. Provide leadership and guidance to the team, fostering a collaborative and productive work environment.
   3. Conduct performance evaluations and provide feedback to employees to support their professional development and growth in the organization.

Bachelor's degree in Civil, Electrical, Structural, or any relevant field.

Minimum of 10 years of experience in a relevant field.

Professional qualifications such as PMP and Facility Management are a plus.

Excellent problem-solving skills.

Excellent people and time management skills.

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):