Cloud Professional Services Manager

Overview

This is an opportunity to run a Professional Services team (Field Engineering) at Canonical, helping customers understand and implement open source solutions in public clouds and in their data centers. We work across cloud offerings from Ubuntu to virtualization, private cloud, Kubernetes, and open source solutions such as MLops platforms and data platforms. As we expand into new industries, we design and develop open source solutions to meet customer needs.

We believe Engineering Managers should be outstanding engineers who are comfortable troubleshooting technical issues and conducting technical presales conversations with customers. They contribute to project delivery but shape the team's direction, focus, and delivery more than individual technical contributions. We grow management skills and train engineers who are interested in soft skills to be managers.

Open source is transforming tech and enterprise compute. Our goal is to make open source easier, more reliable and more secure for deployment and development. We aim to be the provider of "most software to most companies." We select brilliant and motivated engineers to advance open source. Our engineering managers help teams achieve more than they thought possible and feel proud of the result.

The role

The Cloud Professional Services Manager at Canonical is the Field Engineering team's lead for cloud solutions architects who work directly with customers to design private and public cloud solutions that fit workload needs. The product portfolio includes on‑premise cloud solutions such as Openstack, MicroCloud and Ceph, as well as solutions deployable on‑premises or in public clouds such as Kubernetes, Kubeflow, Spark, PostgreSQL, etc. The team performs hands-on deployment, testing, and handover to support or managed services at project end. Managers and team members also participate in presales discussions to provide technical advice during the sales process.

A Cloud Professional Services Manager is responsible for line management and career guidance, developing engineering talent, representing the team technically, and driving collaboration with other teams and customers. You are also expected to actively participate in technical presales to help achieve quarterly goals.

Location: This role will be home based, managing a team in your time zone.

What your day will look like

1. Lead and develop a team of engineers, ranging from graduate to senior
2. Work remotely in a single major time zone
3. Coach, mentor, and offer career development feedback
4. Identify and measure team health indicators
5. Implement disciplined engineering processes
6. Represent your team and product to stakeholders, partners, and customers
7. Develop and evangelise great engineering and organisational practices
8. Plan and manage progress on agreed goals and projects
9. Be an active part of the leadership team, collaborating with other leaders

What we are looking for in you

• Knowledge of cloud computing concepts & technologies, such as Kubernetes, Openstack, AWS, GCP, Azure, Ceph, etc.
• Practical knowledge of Linux and networking
• Experience in technical presales
• You are a dynamic person who loves to jump in new projects and interact with people
• Excellent verbal and written communication skills in English
• Passion and a track record of developing and growing people
• Experience in leading, coaching and mentoring engineers
• Organised and able to ensure your team delivers timely, high quality results
• An exceptional academic track record from high school and, preferably, university as well
• Willingness to travel up to 40% of the time. Field Engineers attend internal company events, external tech events and customer meetings.

Additional skills that you might also bring

• Second language - Spanish or French preferred
• Python knowledge
• Experience collaborating with external partners
• Experience collaborating with several internal teams and providing stakeholder feedback for engineering roadmaps

What we offer you

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues from your team and others
• Priority Pass for travel and travel upgrades for long haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, we are changing the world by opening up software and cloud platforms. We recruit on a global basis and set a high standard for people joining the company, expecting excellence and the best at what we do. Canonical has been remote-first since 2004. Work at Canonical challenges you to think differently, work smarter, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Project Management and Information Technology

Industries

• Software Development

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