computer specialist
4 weeks ago
Job Description
To provide training and technical support for users by solving logs, preparing and installing computers, software, accessories, and assistance where necessary to help with queries.
Roles & Responsibilities- Support users by troubleshooting and resolving hardware and software issues.
- Participate in the implementation of section projects.
- Study user technical requirements for hardware and software.
- Prepare computers with the latest OS, drivers, and necessary hardware settings.
- Study and apply procedures to develop and update hardware and software.
- Test and evaluate new functionality for hardware and software, recommending the most appropriate solutions for the organization's work environment.
- Work in a modern way according to the latest technology and provide suggestions to develop and improve work.
- Allocate unresolved incidents and problems to the appropriate section within the organization.
- Provide training when necessary.
- Escalate issues to the Head of the User Support group when problems cannot be satisfactorily resolved.
- Analyze incidents and problems to show trends and potential areas where a proactive approach could reduce such problems.
- Keep users informed of updates, known errors, new facilities, or any IT-related changes that may affect their working environment.
- Perform other duties and related tasks as may be required from time to time.
Bachelor's degree in Computer Engineering or Computer Science.
Certification in A+ and MOUS, and preferably Network+ and MCDST.
ExperienceMinimum 2 years of progressive experience in the computer field.
Required SkillsGood communication skills.
Must be fluent in English (speaking, reading, and writing) and preferably Arabic.
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