Zain1019 - zain youth - call center

2 weeks ago

Manama, Manama, Bahrain RESO Full time
About The Role Job Purpose: To assist customers by answering and responding to their inquiries, questions, and complaints with the highest degree of courtesy and professionalism to achieve customer service business objectives. Main Responsibilities & Duties Answer inbound calls to assist customers who have specific inquiries. Build customer trust in the services and products offered by Zain. Provide personalized customer service of the highest level. Treat people with respect under all circumstances and instill trust in others based on the values of the organization. Dependably follow instructions, take responsibility for actions, and keep commitments. Work as part of a team to achieve performance metrics. Assist customers with all issues and escalate them to management appropriately. Update job knowledge by studying new product descriptions and participating in educational opportunities. Identify areas of improvement in complaints and service request handling processes at all touchpoints. Convey practical feedback on customer experiences for all products and services to product owners for enhancement and development. Perform any other related duties as assigned or needed. Core Competencies Understanding individual differences of customers. Good verbal communication (well spoken, clear voice, high volume, good use of tone). A sound knowledge of telephone etiquette. Listening skills (ask the right questions, listen carefully, and take note of the client's individual needs). Language abilities (English – Arabic); Urdu is a plus. Basic computer skills (Microsoft Office). Effectiveness in customer retention. Effectiveness in issue resolution, decision-making, change control, and risk management. Qualifications And Experience University student (2nd year and above). Experience is a plus. Able to work full-time on a shift basis. About Application Process If you meet the criteria and are enthusiastic about the role, we welcome your application. To complete the application, you will need the following document(s): Resume/CV
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