Generation Z, Collection and Assisted Welcome Call Trainee
3 weeks ago
Operation
Division
Customer Care
Location
Closing Date
25-Feb-2025
About ZainZain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region's first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Read more here: https://zain.com/en/about-us/overview
About the RoleTo manage the collection of overdue payments and provide a warm, welcoming experience to new customers through assisted welcome calls. This role aims to ensure timely collections while fostering positive customer relationships.
Main Responsibilities and Duties- Conduct outbound calls to customers for the purpose of collecting overdue payments.
- Provide a friendly and informative welcome call to new customers, guiding them through services and payment setup.
- Maintain accurate records of customer interactions and collection efforts in the database.
- Resolve customer inquiries and issues related to their accounts or collections.
- Develop and implement effective collection strategies to improve recovery rates.
- Send loan collection cases to court when necessary, following company policies and legal guidelines.
- Collaborate with other departments to address customer needs and enhance service delivery.
- Monitor and report on collection performance metrics.
- Proficiency in negotiation and conflict resolution.
- Knowledge of collection regulations and compliance standards.
- Familiarity with products and services.
- Ability to work with databases and customer management software.
- Strong organizational skills and attention to detail.
Bachelor's degree in Finance, Business Administration, or any relevant field.
0 - 2 years' experience.
About Application ProcessIf you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
#J-18808-Ljbffr-
Generation Z, Data Analytics Trainee
3 weeks ago
Manama, Manama, Bahrain Zain Bahrain Full timeZAIN1438 - Generation Z, Data Analytics Trainee (Bede)OperationDivisionStrategy & Business DevelopmentLocationClosing Date22-Jan-2025About ZainZain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region's first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded...
-
Generation Z, Loan Application Review Trainee
3 weeks ago
Manama, Manama, Bahrain Zain Bahrain Full timeZAIN1477 - Generation Z, Loan Application Review TraineeOperationDivisionCustomer CareLocationClosing Date25-Feb-2025About ZainZain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region's first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Read...
-
Generation Z
3 weeks ago
Manama, Manama, Bahrain Zain Bahrain Full timeZAIN1202 - Generation Z - Packet Switch (PS) Core Engineering TraineeOperationDivisionTechnologyLocationClosing Date20-Sep-2024About ZainZain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region's first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded...
-
Manama, Manama, Bahrain beBee Careers Full timeAbout the JobWe are seeking an experienced professional to join our team as a Collection and Assisted Welcome Call Trainee.Your primary responsibility will be to collect overdue payments from customers while providing an exceptional customer experience through assisted welcome calls.You will conduct outbound calls to customers to collect overdue...
-
Manama, Manama, Bahrain Zain Bahrain Full timeZAIN1706 - Generation Z, Service Operation Center (SOC) TraineeJoin to apply for the ZAIN1706 - Generation Z, Service Operation Center (SOC) Trainee role at Zain Bahrain.Job PurposeAssuring overall network health and service soundness by actively monitoring all network elements, handling incidents, compiling statistics and reports, and acting as the...
-
Generation Z
3 weeks ago
Manama, Manama, Bahrain Zain Bahrain Full timeZAIN1286 - Generation Z - Business Performance TraineeOperationDivisionFinanceLocationClosing Date25-Oct-2024About ZainZain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region's first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Today, we are a...
-
Generation Z
3 weeks ago
Manama, Manama, Bahrain Zain Bahrain Full timeZAIN1287 - Generation Z - Service Operation Center (SOC) TraineeOperationDivisionTechnologyLocationClosing Date25-Oct-2024About ZainZain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region's first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly....
-
Generation Z
3 weeks ago
Manama, Manama, Bahrain Zain Bahrain Full timeZAIN1571 - Generation Z - Revenue Assurance and Fraud Management TraineeOperationDivisionFinanceLocationClosing Date30-Apr-2025About ZainZain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region's first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded...
-
Manama, Manama, Bahrain beBee Careers Full timeAbout This OpportunityWe are looking for a talented individual to join our team as a Collection and Assisted Welcome Call Trainee.In this role, you will play a crucial part in managing overdue payments and providing an outstanding customer experience through assisted welcome calls.You will be responsible for conducting outbound calls to customers to collect...
-
Generation Z
3 weeks ago
Manama, Manama, Bahrain Zain Bahrain Full timeZAIN1281 - Generation Z - Budget Control TraineeOperationDivisionFinanceLocationClosing Date23-Oct-2024About ZainZain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region's first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Today, we are a...
