Store manager

1 week ago

Manama, Manama, Bahrain Alabbar Enterprises Full time
Alabbar Enterprises & ANOTHER is a UAE-based retail group that represents established brands like Social House, Candylicious, Ethan Allen, Yogurtland and Garrett Popcorn. It is also the parent company of multiple F&B concepts like Caya, Two Bistro, Karak House, Parka, Social House, Gia, Markette, Carpo, Angelina, Ganache Chocolatier, Krema and Kuku under its umbrella. An entity with lifestyle and retail endeavours and a passion for distinction - moments – growth. Guided by our values and positivity, we bring prevailing international & homegrown brands, delivering the highest levels of retail excellence and experiences to our guests. The backbone of our vision is to pursue opportunities to grow and expand our presence locally and internationally while adhering to our core values and bringing synonymous moments and experiences to life. JOB PURPOSE: Responsible for the overall retail operations performance (Mainly Sales Growth and Business plan Profit and Cost figures) for the Confectionary Retail Division of the Organization with world class customer service and international standards, driving the full potential of the entire sales force. JOB RESPONSIBILITIES: Direct the Retail Operational activities of the Confectionary Retail Division to maintain and improve productivity, quality, service, creativity, and guest satisfaction. In conjunction with Retail head and Project Team, spearhead all projects related to Confectionary Retail section including but not limited to developing new concepts, opening of new outlets, etc. Monitor competitor activity (market survey, etc.)Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Monitor the set financial targets to attain overall goals, sales results and objectives of all existing and new concepts. Review and assess customer satisfaction with products and services in coordination with the store managers. Maintain a warm, professional and regular relationship with customers to ensure a prompt and high standard of service. Handle suggestions and complaints by customers promptly and efficiently. Ensure all legal documents are in place with timely renewals done through the concerned departments. Keep abreast of evolving market trends and introduce plans to implement relevant improvements while believing in continuous market research. Suggest innovation and creativity in the products/items in line with the Principal's expectations along with the Buying Team. Assist in all operational matters pertaining to new concepts from fit-outs, staff recruitment, deployment and training. Maintain effective communication on the activities of all Retail concepts with other operating departments within Alabbar Enterprises in order to provide the best possible service to the guests. Ensure all VM activities are properly coordinated and brand guidelines are met as per Principal's standards. Ensure all expiration dates are monitored and taken care of. Introduce, monitor and assess cost control and cost reduction measures on a continuous basis. Set up, establish, develop, and grow existing concepts' operational procedures (SOPs). Create, implement, and unify training manuals and procedures across all existing and new concepts. Develop an inventory system for all items for all the concepts and for streamlining the existing stock monitoring system along with Supply Chain Department. Head all operational matters in different concepts (existing & new) - provide appropriate guidance, training, improve efficiency and quality. Support the development and implementation of brand specific systems, processes, business plans, and budgets. Monitor waste carefully and take corrective actions. Prevent all possible losses. Take care of the aging stocks and take timely action for liquidating the same along with the Buying Team. Unify management styles and culture across all existing and new concepts. Support HR in placing the appropriate KPIs for Store Managers and staff across all existing and new concepts. Develop employee recognition schemes and enhance work culture as well as the roles and responsibilities. Assist in recruitment, learning and development programs, on-the-job training and coaching, and continuously develop the team to achieve their personal best and deliver a great customer experience. Support, train and assist the Store Managers to ensure maximization of productivity. Ensure that employee suggestions/comments/grievances are handled promptly and fairly with the help of Store Managers in coordination with the Human Resource Department. Evaluate the performance of the team and administrate a personal development program to provide well-trained employees at all levels, thus improving standards, motivation and creating a succession plan. JOB REQUIREMENTS:3-5 years of experience in a similar role Bachelor's degree in Business Administration or any related field Good English Communication and Interpersonal Skills Good knowledge in Team Management Good financial skills and Business Acumen (P&L)
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