Store Operations Manager
5 days ago
**About Majid Al Futtaim Lifestyle**
We are the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. Our mission is to create great moments for everyone, every day.
**Role Summary**
The Assistant Store Manager plays a crucial role in supporting the Store Manager in all aspects of day-to-day store operations. This includes achieving sales targets, managing and developing the store teams to maximize profitability, maintaining brand and company image, ensuring operational compliance, and offering an excellent customer experience.
**Key Responsibilities**
- Lead the team in delivering exceptional customer service standards and enable the fulfillment of individual customer needs through a clear understanding of company/brand CX standards and current trends.
- Drive the Store team to deliver the highest levels of customer service at all times, focusing on continuous improvement.
- Build and maintain professional relationships with support teams, providing regular relevant feedback to Marketing, Buying and Planning departments.
- Manage and implement all sales promotions and brand activities, ensuring maximization of sales through effective communication with the Buying and Planning departments.
- Ensure smooth store operations in the absence of the store manager, dealing with any potential disruptions to the business in a timely manner.
**Requirements**
- Diploma - High school certificate
- Qualification in Retail related field is an added advantage
- Minimum 4-5 years' industry experience
- Strong management skills
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