Service delivery

21 hours ago


Manama, Manama, Bahrain VIVA Bahrain Full time
Oversee day to day operations of services delivery. Design new ways to optimize the quality of service and overall operations of Emerging Services function in line with strategy aspirations. Job Specifications: Oversee and manage the delivery of high-quality services from receiving the request to fulfilment with strong focus on delightful customer experience & excellence management across the value chain. Lead service delivery team on premise and remote locations and ensure enablers (systems, trainings, toolkit, escalation matrix etc.) are available to carry out tasks efficiently. Maintain a strong relationship with multiple providers to negotiate service contracts and ensure other enablers are available to deliver their services in line with the agreed arrangements. Design, track and run analysis on KPIs against specified targets, reporting results on a regular basis to higher management, identifying root causes of underperformance if any, and taking corrective actions as needed. Identify the touchpoints of improvement during the process and collaborate with internal and external stakeholders to design policies and procedures to execute them. Leverage on the strength of stc's core services to ensure best in class customer experience while ensuring profitability of the Insur Tech and Emerging Services play. Handle complaint on day-to-day basis and collaborate with internal and external stakeholders to resolve them within SLAs and in accordance with SOPs. Develop policies & procedure to improve complaint handling and approach a zero-complaint service delivery model in collaboration with stakeholders and constantly track the performance of initiatives. Manage day to day operations including reconciliation, invoicing, payments & forecasting expenditure in collaboration with finance and other operations within the Insur Tech & Emerging Service value chain. Perform other duties as requested. Qualification & Experience: Bachelor's degree in Business Administration / Supply Chain Proficiency in English & Arabic language Preferred: Master's degree in Business Administration / Supply Chain Professional Experience: Minimum of 8 years of relevant experience in Insurance, Insur Tech/Fin Tech Service Operations, Modern Trade (Electronics), OEM, Service Centre management. Experience in telecom industry would be a plus point.
#J-18808-Ljbffr

  • Manama, Manama, Bahrain Jobtrack Management Services Full time

    Jobtrack Management Services: A Leading Recruitment AgencyWe are seeking a highly skilled professional to oversee the delivery of exceptional service to our clients.This individual will be responsible for managing a team of service professionals to ensure seamless service delivery, collaborating with cross-functional teams, and monitoring service performance...


  • Manama, Manama, Bahrain VIVA Bahrain Full time

    **Job Overview**VIVA Bahrain is seeking a highly skilled Service Delivery Excellence Manager to oversee the day-to-day operations of our services delivery. The ideal candidate will have a strong focus on quality, customer experience, and process optimization.**Key Responsibilities**Oversee and manage the delivery of high-quality services from request to...


  • Manama, Manama, Bahrain RESO Full time

    At RESO, we understand that great food is only half the story. It's the experience that surrounds it – the atmosphere, the service, the little touches that make all the difference. As a Service Delivery Specialist, you'll play a vital role in bringing our vision to life, ensuring every guest feels welcome and cared for.Our team is passionate about...

  • Ict delivery lead

    1 week ago


    Manama, Manama, Bahrain VIVA Bahrain Full time

    To oversee the delivery of Cloud services, ensuring smooth implementation and operation, while maximizing subscriber satisfaction and retention. This role will also involve responsibilities related to Dev Ops and security practices within the context of Cloud services delivery. Job Specifications: Implement and manage the delivery of Cloud services,...


  • Manama, Manama, Bahrain Delivery Hero Full time

    Director of Operations - Manama - Delivery Hero Job Overview Talabat, a leading food and Q-commerce marketplace, seeks an accomplished Managing Director to drive growth and success in Bahrain. Key Responsibilities Develop Operational Strategies: Collaborate with stakeholders to create effective operational strategies. Oversee day-to-day operations, including...


  • Manama, Manama, Bahrain Delivery Hero Full time

    Job OverviewDelivery Hero is seeking an accomplished Managing Director to drive growth and success in the region.Key ResponsibilitiesDevelop Operational Strategies: Collaborate with stakeholders to create effective operational strategies, ensuring seamless day-to-day operations and quality service delivery.Oversee business operations across various sectors,...


  • Manama, Manama, Bahrain Ebrahim Khalil Kanoo B.S.C (c) Full time

    Ebrahim Khalil Kanoo B.S.C (c) is seeking a talented Assistant Service Manager to lead our workshop operations and drive exceptional customer satisfaction. As a key member of our team, you will be responsible for managing a team of technicians and support staff, ensuring that they have the necessary tools and resources to perform their duties effectively.The...


  • Manama, Manama, Bahrain Propel Consult Full time

    Role Summary:In this exciting opportunity with Propel Consult, a Food Delivery Associate is responsible for providing exceptional customer service by delivering food and beverages to tables efficiently. This role requires strong communication and teamwork skills, as well as the ability to work in a fast-paced environment.Responsibilities:Deliver food and...

  • Sales executive

    9 hours ago


    Manama, Manama, Bahrain Delivery Hero Full time

    Job Title: Sales Executive Job Description: We are looking for a Sales Executive to join our team and be part of our growth. If you are an analytical and sales-driven person who is hungry for a new adventure, a multinational workplace is waiting for you. What's On Your Plate?Submit the sales plan as per the set objectives. Maintain accurate records of all...


  • Manama, Manama, Bahrain Abroad Work Full time

    About Abroad WorkAbroad Work is a company that provides logistical services, including package delivery and document transportation. Our team of professionals is committed to delivering high-quality services that meet our clients' needs.Job SummaryWe are seeking an experienced Courier to join our team. As a Courier, you will be responsible for delivering...


  • Manama, Manama, Bahrain Jobtrack Management Services Full time

    Job SummaryWe are seeking a highly skilled Senior Service Operations Manager to join Jobtrack Management Services.Main Responsibilities:Service Operations Management: Oversee the delivery of exceptional service to clients, ensuring seamless service operations and customer satisfaction.Team Leadership: Lead and manage a team of service professionals to drive...


  • Manama, Manama, Bahrain Propel Consult Full time

    Job Details:The Table Service Attendant at Propel Consult is responsible for providing exceptional customer service by delivering food and beverages to tables efficiently. This role requires strong communication and teamwork skills, as well as the ability to work in a fast-paced environment. The successful candidate will maintain a clean and organized dining...


  • Manama, Manama, Bahrain Four Seasons Hotel Full time

    Operating from the Residential Lobby and Front Drive, the Guest Service Agent is an integral part of the Residential Services Team whose main objective is to ensure our residents are well looked after from the start. As the first and last impression of the Four Seasons Private Residences, this high-profile department carries a special responsibility. The...

  • Customer services

    1 week ago


    Manama, Manama, Bahrain Clarendon Parker Bahrain Full time

    The Counter Agent is responsible for answering customer inquiries both over the phone and across the counter, ensuring that collection and deliveries of shipments are processed as per network standards and providing a competent, courteous, efficient and proactive point of contact for customers both internal and external. The agent is also responsible for...


  • Manama, Manama, Bahrain IBIS Full time

    If you are a detail-oriented and customer-focused individual who thrives in a fast-paced environment, we encourage you to apply for the Customer Service Host position at IBIS.About the RoleAs a Customer Service Host, you will be responsible for providing exceptional customer service to guests at all times. This includes handling guest inquiries, resolving...


  • Manama, Manama, Bahrain RESO Full time

    About RESOWe are a collective of individuals who strive for excellence and deliver exceptional experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. Our company culture is built on recognizing a familiar face, welcoming a new one, and treating everyone we meet with the same level of respect and kindness we...


  • Manama, Manama, Bahrain Domo Ventures W.L.L. Full time

    We are seeking a Lead Service Manager to join our team at Domo Ventures W.L.L.The ideal candidate will have a strong background in hospitality management, with experience in leading teams through complex programs like BTC.We require:Strong knowledge of E-Campus modules and daily concept workflowAbility to master the skills of leading a team through...


  • Manama, Manama, Bahrain Propel Consult Full time

    Job Description:A key member of the Propel Consult team, a Dining Services Coordinator plays a vital role in ensuring a seamless dining experience for our customers. As a Food Runner, you will be responsible for delivering food and beverages to tables, maintaining a clean and organized dining area, and supporting servers during busy periods.Key...


  • Manama, Manama, Bahrain RESO Full time

    Raffles Al Areen Palace Bahrain offers an exciting opportunity for a highly motivated and organized individual to join our team as a **Butler Supervisor Professional**. In this role, you will be responsible for supervising a team of Butlers, ensuring that every guest receives exceptional service and attention to detail. Your expertise in team leadership,...


  • Manama, Manama, Bahrain Domo Ventures W.L.L. Full time

    Domo Ventures W.L.L. is seeking a highly skilled Client Services Associate to join our team of dedicated professionals.About the Position:This is an exceptional opportunity for a motivated individual to contribute to the success of our organization by delivering exceptional client service and support.Key Responsibilities:Provide top-notch support to clients,...