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Front desk agent

1 month ago

Al Muharraq, Muharraq, Bahrain RESO Full time
Front Desk Agent (Female Arabic Speaker)Company Description Welcome to the award-winning five-star Mövenpick Hotel Bahrain, located adjacent to Bahrain International Airport, with a magnificent view of the sprawling lagoon and less than 10 minutes away from downtown city centre of Manama, the capital of Kingdom of Bahrain. The hotel offers 97 luxury hotel rooms and 10 suites with state-of-art facilities and amenities. Our 5 star hotel went through a complete transformation; including restaurants and bars as well as rooms and suites. Silk's restaurant is all day dining, offering international cuisine and theme nights. Gallery lounge is located in the high ceiling natural light glass lobby, serving French pastries, high tea and Swiss Mövenpick coffee and delights. While Xenia bar and lounge is offering exotic cocktails and bar food with live night entertainment daily. Mövenpick Hotel Bahrain is well known for its award-winning Friday Brunch. The award-winning European Rimal spa features 12 treatment rooms, including single treatment suites, one double female suite and two traditional Turkish hammam suites with their own steam rooms and heated wet tables. Rimal Spa is the only spa that offers non-surgical CACI Synergy machines in the Kingdom. All treatment rooms are designed to the highest standards and have private showers. Mövenpick Hotel Bahrain is a place to experience world-class luxury hospitality, blended with Arabian tradition and a touch of Swiss that makes our guests feel at home in one of the most attractive and friendly destinations in the Gulf Region. Job Description We are seeking a professional and friendly Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a seamless experience throughout their stay. Greet and check-in guests, providing a warm welcome and efficient service Handle guest inquiries, requests, and complaints with empathy and professionalism Process check-outs, including accurate billing and payment handling Upsell hotel services and amenities to maximize room occupancy and guest satisfaction Maintain thorough knowledge of hotel facilities, local attractions, and services Collaborate with other departments to ensure guest needs are met promptly Manage reservations, room assignments, and special requests Ensure the front desk area is organized and well-stocked with necessary supplies Assist with administrative tasks, including report generation and inventory management Adhere to hotel policies and procedures while maintaining a customer-focused approach Participate in ongoing training to enhance guest service skills and product knowledge Qualifications Minimum of 1 year experience in a guest services role, preferably in a hotel setting Associate's or Bachelor's degree in hospitality, business, or related field (or equivalent work experience)Excellent communication and interpersonal skills with a focus on customer service Proficiency in Microsoft Office suite (Word, Excel, Power Point, and Outlook)Experience with Opera hotel management software preferred Strong problem-solving abilities and attention to detail Flexibility to work various shifts, including nights, weekends, and holidays Physical ability to stand for extended periods and occasionally lift up to 20 pounds Multilingual skills, particularly Arabic and English, are highly advantageous Ability to remain calm and professional in high-pressure situations Demonstrated organizational skills and ability to multitask efficiently
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