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Support & implementation engineer

4 weeks ago

Manama, Manama, Bahrain 01 Systems Full time
The ideal candidate will be an Implementation Consultant with a minimum of 2 years of experience in software support, maintenance, integration, and customization. Responsibilities include installations, upgrades, troubleshooting, problem resolution, customization, bug fixing, and end-user support in Saa S/On-Prem environment. Clear and effective communication, presentation, and relationship skills are essential. This role will give you the opportunity to travel and work at various customers' sites across the globe, meeting new people and learning about new cultures while doing your job. Responsibilities Implement and install solutions on the customer's test and production environments. Work onsite and offsite to troubleshoot and diagnose customer-reported issues. Act positively and respond promptly to the customers' requests/tickets. Prepare, review, and ensure the accuracy of technical documentation. Conduct Preventive / Corrective Maintenance visits to customer sites physically or remotely. Document customer problems and resolutions. Perform any other job-related duties incidental to the work. Conduct Product Training onsite and remotely. Minimum Qualifications: Bachelor's Degree in Computer Science / Comp. Engineering / Information Systems or proven experience in the support and implementation domain. Must have strong problem-solving and analytical skills. Must be able to work independently under pressure in a customer environment. Must be a self-motivated person with a drive for continuous learning and improvement. Must be presentable and self-confident. Must have previous experience in a similar capacity while working at customer sites. Ideal candidate shall possess strong technical skills and experience in at least four of the following items in the last 2 years: Microsoft Windows Servers and Microsoft SQL Server installation/configuration/troubleshooting. IIS and Web applications configuration/troubleshooting. Experience in developing test scripts and tools. Troubleshooting and simulating Restful and SOAP web services. Experience in gathering requirements and conducting end-user acceptance testing. Experience in one or more of the following is a plus: SQL scripting especially T-SQL and PL/SQL. Working knowledge of Oracle, DB2 DBMS. Database tuning and optimization. Power Shell scripting. Experience in the Financial industry (banking). Good Academic Record. Company Industry: Consulting Management Consulting Advisory Services Department / Functional Area: Keywords: Support & Implementation Engineer
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