Service operations consultant

1 week ago

Manama, Manama, Bahrain Airswift Full time
About Us Airswift is the leading workforce solutions provider to the STEM industries. For over 40 years Airswift has been transforming lives through the provision of international workforce solutions to STEM industries. Today, we are an integrated team of over 900 employees across 37 countries, supporting over 8,000 contractors globally. We are a people business – we transform lives through the world of work. We care about wellbeing, community engagement and our planet – we plant a tree for every person placed in a job globally We have a passion for growth, including investing in the development of our people. We support professionals looking for jobs with exceptional firms in the technology, construction, and engineering sectors. Role Description The Service Consultant will be responsible for managing all aspects of support to our contractors throughout their assignment with Airswift as well as manage day to day operational requirements in Bahrain. You will also work closely with various internal teams, like Payroll, Legal, Recruitment & our account managers, to ensure high-quality service is offered to all clients and contractors. Principle Accountabilities: Operational: Manage the GOSI portal and support finance to make social security contributions. Day to day office management. Coordinate with public relations officer to ensure seamless visa processing. Assist with office rental renewals. Work with the commercial operations team to renew commercial registrations. Negotiate with suppliers to reduce overhead costs. Onboarding: Carry out a wider range of pre-assignment tasks to ensure the contractors can start on time & in a fully compliant manner. Schedule the appropriate drug screens and medical checks. Draft, issue & ensure the signature of the assignment contract before the starting date. Manage any visa, travel or logistics involved in the mobilization. Ongoing Contractor Care: Support the contractor with a wide variety of tasks during their assignments to ensure they can continue to focus on their role/projects.8 weekly calls to check how the contractors are getting on. Ensure completion & compliance with any client/project / site-specific training. Support the account management team with any client audits as needed. Offboarding: Deliver end-of-assignment support to the contractors as they finish their role. Facilitate the return of any company equipment/tools/etc. Issue end of assignment contractual documents. Manage any visa, travel or logistics involved in the de-mobilization. Skills, Knowledge, and Experience: Prior Customer service experience. Facilities management experience would be beneficial, but not essential. Experience in coordinating visas and onboarding. Experience in working with Bahraini governmental departments. Friendly and approachable working manner. General MS Office Skills. Detail orientated mind-set. Prior experience working to & reprocesses/workflows. Non-English Language skills are always welcome, but not essential. Measures of Success: Recharges: 80% of chargeable items to be passed to the billing team within 30 days. Contractor Satisfaction Scores: 90%. Contractor Calls – All allocated contractors are called every 8 weeks. What we can offer youAttractive monthly base salary + competitive commission/performance bonus. Genuine career progression opportunities, either locally or globallyWorld-class training programmes and development opportunities. Virtual Onboarding Events exclusively for new hires. Team driven environment, supportive culture with a focus on work-life balance. Career breaks available after one year. Real time recognition through our employee reward platform. Mental Health First Aiders to signpost you to support when you need it. Yearly destination trips as part of our High Flyers program (Dubai, Buenos Aires, etc…). Charity days for various important causes such as Relay for Life and Earth Day. Our Core Values: Growth - In life and business, one must grow to flourish and achieve high ambitions. Growth requires change, challenge, risk and sacrifice - we will always choose growth. Life – Above all else, we value life. The quality of life, both in and outside of work, profoundly influences our well-being and our impact on the world. Excellence - We deliver, holding ourselves accountable for results. Our customers see excellence in everything we do. Integrity - We are ethical, open, honest and authentic. People trust us to do the right thing for the right reason. Visit our website and social media to find out more - www.airswift.com Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Diversity & Inclusion At Airswift, we believe that diversity is critical to our success and makes us a great place to work. We are committed to building an equal opportunity workplace, the more inclusive we are - the better our work will be. Please click here to view our privacy policy.
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