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Reservations agent

1 month ago

Manama, Manama, Bahrain RESO Full time
: Are you passionate and driven enough to fill our house? We've got first class rooms … your challenge is to fill them. Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter where our guests can relax and enjoy the experienceOur Reservations Team are natural organizers, sales driven with finicky attention to detail and totally tuning into guests needs. They are first class and strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests. The Diplomat Radisson Blu Hotel, Residence & Spa Bahrain is ideally located in the heart of the city's commercial and diplomatic area with 245-keys as well as 121 Residence unit. The hotel also has one of the largest convention centers in the city as well as 15 meeting rooms and six restaurants and bars. The Diplomat Garden with 3 swimming pools, the extensive The Diplomat Spa, a state-of-the-art gym, and an exclusive Ladies' only Spa & Gym are part of the hotel's facilities to make every moment matter Two newly renovated dining venues are waiting for your touches and creativity skillsAs Reservations Agent, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we doInterested? Then why not say Yes I Can as we are looking for passionate people just like youKey Responsibilities of the Reservations Agent: Supports the smooth running of the reservations department, where all aspects of the guest journey and experience are delivered to the highest level Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner Delivers on departmental plans and objectives, where hotel initiatives & targets are achieved Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained Builds and maintains effective working relationships whilst promoting the company culture and values. Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required. Requirements of the Reservations Agent: Experience in reservations beneficial but not essential Hands-on approach with a can-do work style Commitment to delivering exceptional guest service with a passion for the hospitality industry Ability to find creative solutions taking ownership for duties and tasks assigned Personal integrity, with the ability to work in an environment that demands excellence Experience of working with IT systems on various platforms Strong communication skills. CAREERSJoin us in our mission to make every moment matter for our guests and be part of the most inspired hotel company in the world. At Radisson Hotel Group we believe that people are our number one asset. As one of the world's largest hotel companies, we are always looking for great people to join our team. If this sounds like an ambition you share, then start with us. To find out more about the Radisson Hotel Group, our Culture and Beliefs, then why not visit us at careers.radissonhotels.com. Skills: Other Fluent in English Microsoft Office
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