Duty manager – integrated operations centre

1 week ago

Manama, Manama, Bahrain Gulf Air Group Full time
GF1643 - DUTY MANAGER – INTEGRATED OPERATIONS CENTRECompany: Gulf Air Division: Operations Location: (Location)Department: Integrated Operations Centre Closing Date: 20-Apr-2025 MAIN OBJECTIVESCoordinate actions of IOC staff and maximize the Day of Ops performance. Administer GF policies and procedures as applicable in IOC procedures manual & OMA. Ensure integrity of the 72 hour IOC Control Period. MAIN DUTIESOversee Ensure Gulf Air schedule integrity for 72 hour IOC control period (maximization of Day of Ops performance). Monitor shift overall operations and implement Management directives. Monitor constantly and be current on system situation (fleet, Crew, Stations and Weather) and anticipate disruptions. Ensure smooth shift handover to subsequent DM. Support Act as "central problem solver": Coordinate actions of other staff. Ensure integrity of information. Provide problem solving directions and support. Ensure effective implementation of IOC decisions. Short term flight/aircraft inventory adjustments. Manage ad-hoc requests to/from: Civil Aviation (e.g. over flying permission). Handling agents. Other GF functions outside IOC (e.g. Flight Ops). Other airlines (e.g. aircraft charter). Out of office hours requests (e.g. VIP flights, Commercial Schedule change follow-up). Sub-charter aircraft. Policies and Procedures Administer GF policies & procedures as applicable in IOC procedures manual and OMA: Customer Service, Safety, Security, Crisis, Crew. Initiate response to crisis and activate Crisis Center. Participate in definition of GF policies & procedures. Reporting Inform Senior Gulf Air Management of major disruption and important events (e.g. security issues, major incidents, accidents, unexpected events). Ensure accurate reporting: OTP, movement data and IOC events required for logbook. Staff Management Elaborate and conduct staff professional development: Classroom and On-the-job training. Responsible for subordinates KPIs and required to complete all stages of performance management system. Experience Minimum of 7 to 10 years' experience within the operations department of major international airline, with a minimum of 5 years as shift Operations Controller. Knowledge of airline computer systems such as Movement Manager, WOTP, RIO, Falcon, SSCI and LM would be an advantage. I. T literate with experience of automated operations control systems. Experience in airline Emergency Response Management. Qualifications Diploma holder of a technical subject, preferably the post-holder will be educated to degree level. Holder of either FAA Dispatcher or ICAO Flight Operations Officer License/Certificate or recognized Pilot license. Fluency in oral and written English mandatory. Preferably (but could be done on-the-job) special training on Aircraft weight and balance and Airport Services. About Application Process If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
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