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Duty manager

4 weeks ago

Manama, Manama, Bahrain Amriya Group Full time
The Duty Manager assists the General Manager with motivating and leading the outlet team into achieving exceptional service standards and motivates employees into exceeding sales targets. Relationships Reports functionally to the General Manager. Communicates and cooperates with team members and guests. Duties and Responsibilities Implements and maintains an excellent sequence of service by all employees of the outlet, especially those that are in contact with guests. Maintains optimal levels of sanitary procedures for all food handling; maintains neat and clean food preparation areas; ensures compliance to all standards. Develops, implements, and maintains a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job. Communicates performance expectations in accordance with job descriptions for each position and monitors progress. Ensures guest complaints are managed well, and that restaurant team members are prepared for such incidents. Participates in budgeting and sales expectation meetings with the operations manager, and communicates this information to the team. Communicates to the management and back of house relevant parties about guest feedback with regards to restaurant products. Promotes the restaurant brand through all the necessary channels, and proposes ways to reach a wider audience. Ensures brand image is protected. Manages department's controllable expenses to achieve or exceed budget goals. Forecasts the requirements of all the necessary items required for the outlet and inventories their purchases.
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