Spa & recreation receptionist

6 days ago

Manama, Manama, Bahrain RESO Full time
Job Brief: Can you be our guests' superhero? Can you support our members and guests ambitions to run longer, try harder, aim higher to achieve their goals? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter where our guests can relax and enjoy their stayAt The Diplomat Radisson Blu Hotel, we stand out together as one team and make memorable moments for our guests. The Diplomat Radisson Blu Hotel, Residence & Spa Bahrain is ideally located in the heart of the city's commercial and diplomatic area with 245-keys as well as 121 Residence units. The hotel also has one of the largest convention centers in the city as well as 15 meeting rooms and six restaurants and bars. The Diplomat Garden with 3 swimming pools, the extensive The Diplomat Spa, a state-of-the-art gym and an exclusive Ladies' only Spa & Gym are part of the hotel's facilities to make every moment matter Two major renovation projects for the hotel's dining venues are waiting for your touches and creativity skillsThe role is far more than just handing out towels; in The Diplomat Spa, we are committed not only to ensure that facilities are as they should be but striving to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests. As Spa & Recreation Receptionist, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we doInterested? Then why not say Yes I Can as we are looking for passionate people just like youKey Responsibilities of the Spa & Recreation Receptionist: Supports the smooth running of the Spa, where all aspects of the guest experience are delivered to the highest levels. Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution. Delivers on plans and objectives where leisure initiatives & hotel targets are achieved. Supervises the team fostering a culture of growth, development and performance within the department. Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained. Builds and maintains effective working relationships with all key stakeholders. Takes ownership of planned programmes that advance service standards, profitability and cost control. Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required. Requirements of the Spa & Recreation Receptionist: Experience in hospitality. Strong supervisory and managerial skills with a hands-on approach and lead-by-example work style. Commitment to delivering exceptional guest service with a passion for the hospitality industry. Ability to find creative solutions with proven problem-solving capabilities offering support where required. Personal integrity, with the ability to work in an environment that demands excellence, time and energy. Experience of working with IT systems on various platforms. Strong communication skills. CAREERSJoin us in our mission to make every moment matter for our guests and be part of the most inspired hotel company in the world. At Radisson Hotel Group we believe that people are our number one asset. As one of the world's largest hotel companies, we are always looking for great people to join our team. If this sounds like an ambition you share, then start with us. To find out more about the Radisson Hotel Group, our Culture and Beliefs, then why not visit us at careers.radissonhotels.com. Skills: POS Systems Inventory Management Fluent in English Microsoft Office
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