Bahraini Female SPA Receptionist

2 weeks ago

Manama, Bahrain Gulf Hotel Bahrain Convention and Spa Full time

**SALES & REVENUE GENERATION**
- Maximise revenue of treatments and programmes through effective scheduling, yield management and cross sales.
- Contribute to the team’s overall targets and strive to achieve personal targets and goals as set out by the Spa Management team.
- Maintain a sound treatment and retail knowledge with the ability to accurately describe benefits and prices.
- Up sell current spa promotions/packages whilst ensuring uptake is recorded accurately.
- Actively recommend products and provide further consultation to guests to ensure that sales are closed on product recommendations made by the therapists.
- Encourage clients to return by recommending an ongoing treatment programme, inviting guests to rebook.
- Responsible for all billing procedures at the reception desk and the correct reconciliation of funds at the close of each shift and at the end of the day’s work.

**GUEST RELATIONS**

Maintain the highest standard of guest service by following Gulf Spa protocols and displaying genuine care and attention to detail.
- Conduct spa tours for all guests, VIPs and prospective members. Act as an Ambassador for the spa at all times.
- Consistently record guest preferences, accurately updating guest profiles and communicating any relevant information to colleagues.
- Ensure confidentiality at all times including data protection, medical details and any information provided in confidence by the client.
- Report any guest complaints to the Duty Manager so that they can be handled promptly and effectively.

**RECEPTION STANDARDS/OPERATIONS**
- Organise scheduling of appointments to maximize use of time and profitability whilst ensuring that the client’s needs are of first importance.
- Obtain and accurately record all relevant guest information including contact details, credit card details and requests/preferences. Prepare all guest correspondence and administration as per brand standards and ensure excellent presentation.
- Respond to all guest enquiries promptly and efficiently.
- Provide information on spa facilities during tours including benefits, utilisation instructions and health and safety.
- Maintain the cleanliness, presentation and organisation of the reception area at all times.
- Ensure that adequate supplies of all public information material are available and are in immaculate condition.
- Record and track turn away business and repeat guests through the Spa Software system.
- Prepare the reception area for the start of the next shift, ensuring all messages are communicated and carry out a detailed hand over.
- Answer telephones within three rings and in a professional manner, following Gulf Spa brand standards.
- Liaise with other hotel departments to ensure guest needs are met and communicated. Maintain a good knowledge of the hotel and facilities available.

**HEALTH & SAFETY**
- Day to day responsibility for equipment, products, cleanliness and hygiene of the reception and other spa areas.
- Receive training on all relevant legislation pertaining to the Health and Safety at Work Law and Health and Hygiene standards.

**GENERAL**
- Maintain a high standard of appearance and personal hygiene as laid down by the Spa Manager.
- Always be punctual and prepared in advance of treatments.
- Support all departments in the spa including covering spa attendant duties as and when required.
- Must adhere to training as set down by the Spa Reception Supervisor and attend all training courses as deemed necessary.

**Salary**: From BD330.000 per month

**Language**:

- Arabic (preferred)

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