Hostess

3 weeks ago

Manama, Manama, Bahrain Domo Ventures W.L.L. Full time
We are looking for a Hostess to be the first point of contact for the guests. Responsibilities Greets guests in a courteous and professional manner Communicate with other staff, informing them clients' bookings, needs, requests, allergy and special events Respect the restaurant' Reception Sequence of Service Draw up client bookings for tables and ensure that tables are set before clients' arrival, keep the floor plan updated to maximise the bookings Manage the front desk by receiving incoming calls, greeting, and attending to customers always remembering restaurant' standards Inform guests about the availability of tables and direct them to the tables Collaborate with other restaurant staff and the management team to ensure that customer complaints (floor and online once) are properly attended to in atimely manner Check restaurant's emails and respond accordingly, draw the attention of management to certain mails when necessary Control reservations to maximize the number of covers Process all reservation enquiries via telephone, or Sevenrooms booking system and Opentable Confirm all reservations of over 6/8 guests with Manager on duty before accepting reservation. Confirm next day reservations by telephone and proceed to allocate the right tag on the booking system Retrieve information on reservation availability from system Cancel, amend, and confirm existing reservations Your look need to be always impeccable following restaurants standards of the personal appearance Timely and effective communication of all guest information such as reservations notes, birthdays, allergies, and special comments, to the Manager on duty. Report all security issues to Manager on duty Requirements and skills Previous work experience as a Hostess Must be able to work a variety of shifts including holidays, weekends, evenings, etc.
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