Operational Manager/trainer

5 months ago


Manama, Bahrain Mama's Full time

**We are searching for a passionate and experienced individual to join our team as an Operational Manager and Trainer**

**In this role, you will be responsible for**:
**Operational Management**:

- Overseeing all aspects of the coffee shop's daily operations, ensuring smooth and efficient workflow.
- Managing inventory, including ordering, receiving, and maintaining stock levels.
- Creating and adhering to budget guidelines, controlling costs, and maximizing profitability.
- Scheduling and managing staff, ensuring adequate coverage during peak hours.
- Implementing and enforcing company policies and procedures.
- Maintaining a clean, safe, and welcoming environment for both customers and staff.
- Identifying and resolving operational issues promptly and effectively.

**Training and Development**:

- Developing and delivering comprehensive training programs for new and existing staff on all aspects of coffee preparation, customer service, and operation procedures.
- Providing ongoing coaching and mentorship to staff, helping them develop their skills and knowledge.
- Staying up-to-date on coffee trends and best practices and incorporating them into training programs.
- Evaluating staff performance and providing constructive feedback to help them improve.

**Qualifications**:

- Minimum 2-3 years of experience in a coffee shop or similar fast-paced environment.
- Proven experience in managing staff, including scheduling, training, and performance evaluation.
- Strong understanding of coffee preparation methods and equipment.
- Excellent customer service skills and a passion for creating a positive customer experience.
- Strong communication, interpersonal, and organizational skills.
- Ability to work independently and as part of a team.
- Proficient in Microsoft Office Suite and point-of-sale systems.

**Benefits**:

- Competitive salary and benefits package.
- Opportunity to work in a fast-paced and dynamic environment.
- Be part of a passionate team and contribute to the growth of the company.
- Gain valuable experience in the coffee industry.

**Job Types**: Full-time, Permanent, Contract
Contract length: 24 months

**Salary**: BD350.000 - BD450.000 per month

**Experience**:

- Food and beverage: 5 years (required)

Ability to Commute:

- Manama (required)

Ability to Relocate:

- Manama: Relocate before starting work (required)

Willingness to travel:

- 25% (preferred)



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