Foh Supervisor

**1.**

**Job Purpose**

The Floor Supervisor will work closely with the Assistant Store Manager to ensure all operations are in line with company procedures, supervise team members, ensure quality and hygiene standards are met.

As well as the day-to-day responsibilities the Floor Supervisor will work closely with the Operations team and business management to ensure that targets are met and exceeded.

**2.**

**Principal Accountabilities**
- **Prepare the staff schedule to ensure that the store will be met through appropriate planning and organization of staff.**:

- Assume Assistant store manager responsibilities during his/her absence.
- Perform opening, mid and closing shift duties.
- Fill all paper works of the store (evaluation of employees, store, scheduling, and product ordering )
- Daily check up on the smooth performance of all store machinery and equipment.
- Ensures the proper practices are being adopted in the store from Food safety, food & equipment sanitation, and personal hygiene in all store internal and external areas.
- Inventory management, cost control and maximization of the store’s sales and profits.
- Observes compliance with the company’s policies and procedures.
- Follows up on pending delivery orders and ensures prompt delivery.
- Supervises the closing and opening of the cashier bank.
- Coaching and training of staff, in order to improve performance and to achieve the department’s objectives and targets.
- Discipline all front-of-house employees through ongoing feedback and the establishment of performance expectations
- Participate in on-going education for team members including creating training programs
- Rotation schedule of new employees and trainees.
- Assigns tasks and responsibilities to subordinates and validate their job descriptions.
- Reports customer needs and handles complaints.
- Provide exceptional guest service, thereby setting the standard for all employees
- Ensures store security from internal and external theft.
- Performs other duties pertinent to this job as assigned

**3.**

**Communication & Working Relationships**
- **Interacts closely with the restaurant Clients and promotes an image of professionalism and gallantry at all time**:

- Trains and coach employees on Good Manners, Customer service Skills, Effective Selling Techniques.

**4.**

**Knowledge, Skills, and Experience**
- **BA degree in Business Administration, or a Technical degree in Hotel Management**:

- Minimum 3 years of experience in similar positions in a high-volume, fast-paced restaurant
- Experience of managing a high number of dedicated and energetic individuals
- Fluent in English, Arabic is a plus
- Excellent communications skills
- Computer Knowledge
- Outstanding customer service skills
- System oriented
- Detail Oriented
- Positive and energy level
- Highly cooperative team spirit
- Problem-solving skills
- Ability to work in a high stress, faced-paced environment
- Must possess strong leadership skills, with demonstrated ability to build relationships and manage staff (at all levels)
- High personal integrity, professionalism and maturity

**5.**

**Physical Requirements of the job**

The job of the Floor Supervisor may require:

- **Long hours, covering different shifts and working during public holidays**:

- Walk and stand for entire shift, up to 12 hours

**Job Types**: Full-time, Permanent

**Salary**: BD250.000 - BD300.000 per month

**Experience**:

- FOH Supervisor: 2 years (preferred)