Lobby Ambassador

6 days ago

Manama, Bahrain Career Maker Full time

General Duties and Responsibilities:

- Offer consistently professional, friendly, warm and engaging service
- Be available for Guests at all times as a point of contact
- Actively represent all standards of the Arabian Cultural Connection, and interact with guests using the coffee and dates station.
- Plays vital part in The ART Service Excelence, by welcoming guests upon arrival to the hotel main door, escorting guests to check-in point, attending to guests on queue, greeting guests on their way to breakfast and inquire about their satisfaction, and bidding farewell to departing guests at the hotel main door.
- Use the Tablet Registration tool to register guests on queue while waiting for their turn to check-in at the Front Desk.
- Extend personal service and attention to all Guests, with particular emphasis to VIP Guests, and Hotel’s Programmes Members.
- Maintain effective communication with all related departments to ensure a smooth service delivery
- Proactively meet arriving guests at the main entrance and once they exit their transportation
- Proactively offering all guests entering the lobby assistance
- Seeks out revenue opportunities such as taking restaurant reservations, sales leads etc.
- Maintains and promotes up to date knowledge of the hotel and local services and supply information and respond to Guest queries
- Deal promptly, efficiently and pleasantly with any queries
- Be aware of all special offers, promotions, and packages at the hotel to promote to guests
- Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment
- Comply with the hotel environmental, health and safety policies and procedures

**Salary**: BD300.000 - BD320.000 per month

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