System Engineer
5 months ago
**Brief Responsibilities -**
- Manage your daily ticket queues and schedule to ensure all assigned tickets are resolved.
- Taking ownership of user’s issues reported and seeing problems through to resolution.
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues.
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Document technical knowledge in the form of notes and manuals.
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
- Regular website maintenance & usability.
**Required Advanced Technical Proficiencies**:
- Advanced Proficiency in supporting Windows & MAC OS.
- Advance knowledge of IOS & android devices.
- Advanced knowledge of desktop software such as all Microsoft Office Suites.
- Basic knowledge of Active Directory, DNS and DHCP.
- Basic knowledge of Windows server.
- Administrative knowledge of Exchange Online, Skype for Business, Office 365
- Basic knowledge of Bio Star - Suprema Access Control and Time & Attendance System.
- Basic network troubleshooting.
**Professional Skills/Experience**:
- Bachelor’s degree in computer science or related area.
- Microsoft Certification (MCSA, MCITP / MCTS) or relevant industry certification befitting this position.
- 5 - 6 years of relevant work experience.
- Excellent English speaking and writing skills.
Engineer should be available on Friday, Saturday & after working hours if required for scheduled activities.
**Job Type**: Contract
Contract length: 12 months
**Salary**: BD450.000 - BD500.000 per month
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