Waiter/waitress

2 months ago

Manama, Bahrain Al Ghalia Full time

Performs all duties in accordance with the Business Unit’s Standard Operating Policies and Procedures.
- Assists the Supervisor, RM and ARM in maintaining the SBU’s standards of cleanliness or problems in the surroundings, (eg floor cleanliness, messy tables/service stations.
- Assists the Supervisors and Managers in efficiently managing the SBU in accordance with the Business Unit’s Standard Operating Policies and Procedures with the objective of achieving maximum guest satisfaction.
- Ensures that guests receive prompt, friendly and personalized service.
- Ensures guests are greeted and served with a professional, positive and enthusiastic attitude.
- Cater to the needs of our guests by suggested selling of the SBU’s food and beverage items.
- Ensures full knowledge of the SBU’s Daily Specials and promotes their sale.
- Ensures timely service and checks on guests throughout their meal to ensure everything is satisfactory.
- Takes orders correctly and enters into the Company POS software for completion of the order.
- Ensures drinks are served in the correct order, in line with the correct standards of presentation, hygiene and temperature.
- Ensures all food items ordered are served in the correct order.
- Sets tables in line with the SBU’s Standard Operating Policies and as required by the guests’ orders.
- Ensures kitchen delivers orders correctly, serve guests, efficiently and politely.
- Ensures timely clearing of all used cutlery, plates and glassware as needed.
- When guests signal for the cheque, ensure prompt and efficient payment - giving change as necessary.
- Ensures guest receives printed receipt.
- Ensures any tips are placed in the SBU’s Tip Box.
- Keeps bar and cake display cabinet and all surrounding areas clean and tidy in line with the SBU’s Standard Operating Procedures.
- Ensure all equipment used I the work station is kept clean and tidy.
- Ensures all SBU cutlery, crockery and glassware is clean and in good condition prior to placing on tables.
- Ensures all tables under his responsibility are prepared prior to opening as per the SBU’s Standard Operating Policies and Procedures.
- Ensures bussing tables, stations are kept clean and tidy - cleaning and sweeping as needed.
- Keep bar and products’ display cabinet and surrounding areas, clean and free of debris.
- Clean and maintain all equipment used in the work station.
- Report any equipment problems to the SBU’s Supervisor in order that remedial action is taken to repair/change the equipment to ensure smooth operations.
- Listens to our customers, it’s the first step to providing a great experience and we love how passionate our customers are about our brand.
- Provides a great experience for our guests by providing exemplary guest service.
- Advises our customers in a confident and competent manner.
- Possesses excellent product knowledge in order to answer our guests’ enquiries and to resolve any issues.
- Maintains a high standard of personal grooming and demeanor (body language, facial expressions).
- Ensures complete understanding of the operations and Brand philosophy for Café Lilou and other Company SBUs, and conveys same to guests.
- Notifies Managers of any special guests’ requests.
- Full awareness of the Company’s Fire Safety Procedures and Health and Safety regulations.
- Ability to switch roles quickly, by serving guests respectfully, swiftly and effectively and moving to complete other tasks.
- Follows the SBU’s Lost and Found Procedures.
- Notifies Supervisor/Managers of any guest complaints. Ensure all issues resolved quickly and to the guests’ satisfaction.

Any other tasks as assigned by the SBU’s Manager.

**Education**:

- High school or equivalent (preferred)

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