Social Media Community Management Specialist
7 months ago
The social media community management specialist is in charge of managing and developing a brand’s online community. He/she acts as the brand’s spokesman and communicates with end-users within the community.
They may work closely with the Social Media Manager on the strategic planning of social media marketing campaigns. However, his/her main role is to communicate and provide support to the community members.
**Roles and Responsibilities**
- Serve as a point of contact for the company’s social media platforms such as Facebook, LinkedIn, YouTube, Instagram, forum and blog
- Interact with community members and customers in a professional, personable, and timely manner to grow and keep the community alive
- Work with the marketing, creative, and customer experience team to create high quality, engaging, relevant, and timely content
- Manage the social media editorial calendar and ensure the content is published by the stipulated deadlines
- Foster and strengthen new relationships with key influencers within the community
- Deploy social listening tools to monitor positive/negative comments and topic trends, and strive to boost engagement and resolve any potential conflicts that may affect brand reputation
- Generate comprehensive reports on overall community sentiment and notable trends and provide meaningful feedback
- Keep up to date to the latest social media trends and emerging social media platforms in the industry
Ability to Commute:
- Manama (required)
Ability to Relocate:
- Manama: Relocate before starting work (required)
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