Cashier
6 months ago
We are seeking a friendly and reliable Cashier to join our team.
**Responsibilities**:
- Warmly greet customers as they enter the restaurant and thank them as they leave, ensuring they feel welcome and appreciated.
- Provide excellent customer service by answering inquiries about the menu, specials, and restaurant policies.
- Process guest transactions accurately and efficiently using our POS system.
- Handle cash, credit, and debit transactions, ensuring the accuracy of all transactions.
- Balance the cash register at the beginning and end of each shift, reporting any discrepancies to management.
- Assist with taking and processing both dine-in and take-out orders.
- Ensure take-out orders are correctly packed and include all requested items, utensils, and condiments.
- Coordinate with kitchen staff to ensure timely preparation and delivery of orders.
- Inform customers about daily specials, promotions, and menu changes.
- Encourage customers to try new items and up-sell additional products when appropriate.
- Keep the checkout area clean, organized, and well-stocked with necessary supplies such as receipt paper, pens, and menus.
- Regularly sanitize the checkout counter and POS equipment to maintain a hygienic environment.
- Address and resolve customer complaints or concerns promptly and professionally, escalating issues to the manager when necessary.
- Handle difficult situations with patience and empathy, ensuring customer satisfaction.
- Work closely with other team members to ensure smooth restaurant operations.
- Assist servers, hosts, and kitchen staff as needed during busy periods.
- Participate in team meetings and contribute ideas for improving customer service and operational efficiency.
- Adhere to all restaurant policies and procedures, including those related to health and safety, cash handling, and customer service.
- Stay informed about current promotions, policies, and procedures by attending regular training sessions and reading company communications.
- Ensure compliance with all food safety and sanitation regulations.
- Monitor and restock inventory at the cashier station, such as receipt paper, promotional materials, and small change.
- Report inventory shortages or discrepancies to the management team.
- Actively seek feedback from customers to improve service quality.
- Suggest ways to enhance efficiency and customer satisfaction to management.
- Stay updated on industry trends and best practices to provide superior service.
- **Requirements**:
- Previous cashier or customer service experience preferred, but not required.
- Excellent communication and interpersonal skills.
- Strong attention to detail and basic math skills.
- Ability to handle transactions accurately and responsibly.
- Friendly and positive attitude with a focus on customer satisfaction.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
**Experience**:
- Cashier: 2 years (preferred)
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