Client Onboarding Analyst

4 months ago

Manama, Bahrain Citi Full time

The Client Onboard Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.

**Responsibilities**:

- Responsible for customer interaction, documentation issuance, review and system setups.
- Demonstrates high level of diligence, motivation and organizational skills.
- Focuses on timely and accurate delivery of all account opening functions, as well as delivering superior customer service and resolution of customer issues.
- Performs day to day management of the account opening and maintenance processing, including daily management of in-process, pended, and service related activities, ensuring account opening requirements are clearly defined to support all scenarios of account opening and maintenance requirements, to include delivery of very high quality service to customers and internal partners.
- Responsible for various types of project management in the account services space, and managing cross-functional relationships with all teams.
- Determines new work procedures, analyzes complex and variable issues with significant departmental impact.
- Consistent delivery of high quality service to customers through meeting or exceeding customer expectation guided by service level agreements and efficiency/accuracy standards.
- Ensures awareness and full compliance of internal processes, regulations, policies, guidelines, procedures, and practices.
- Establishes and maintains close working relationship with clients and within team to facilitate an open and direct communication of issues, needs, queries, etc., in such that these may be responded to in an efficient, prompt and professional manner.
- Embarks on continuous on the job training for end to end product knowledge.
- Understands client requirements and implement them correctly.
- Understands new customer requirements and ensure adequate support to new customer requirements and initiatives. Monitors customer satisfaction and service level and drive process changes. Provides innovative solutions to clients.
- Daily deliverable of routine and defined tasks, while developing knowledge of the broader context in which work is being performed.

**Qualifications**:

- 0-2 years of experience in Documentation review, Account Maintenance and related Cash products preferred.
- Demonstrated interpersonal skills, pro-active team player but also able to work independently, with exceptional written and verbal communication skills.
- Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment. Capable of multitasking and eager to learn multiple products in a challenging environment. Fast learner, strong attention to detail, and willingness to go extra mile.
- Proficient in Microsoft Office Applications.
- Proficient in handling urgent and escalation cases and manage client and internal team expectations. Proficient knowledge of English (written and spoken).

**Education**:

- Bachelor’s/University degree or equivalent experience
- **Job Family Group**:
Customer Service
- **Job Family**:
Institutional Client Onboarding
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting

  • Client Onboarding Analyst

    4 weeks ago

    Manama, Bahrain Citi Full time

    **Job Title: Client Onboarding Analyst** **Come and join our Client Onboarding team in Bahrain!** Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your strong knowledge in FX Market and your skills in Excel, communication, problem-solving, communication, leadership and organization skills. By...

  • Client Onboarding Analyst

    3 weeks ago

    Manama, Bahrain Citigroup, Inc. Full time

    Job Title: Client Onboarding Analyst Come and join our Client Onboarding team in Bahrain! Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your strong knowledge in FX Market and your skills in Excel, communication, problem-solving, communication, leadership and organization skills. By...

  • Client Onboarding Etrading Analyst

    4 weeks ago

    Manama, Bahrain Citigroup, Inc. Full time

    Client Onboarding eTrading Analyst Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi's Client Onboarding Team. By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our...

  • Client Onboarding Analyst

    3 weeks ago

    Manama, Bahrain Talent Pal Full time

    **Job Title: Client Onboarding Analyst** **Come and join our Client Onboarding team in Bahrain!** Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your strong knowledge in FX Market and your skills in Excel, communication, problem-solving, communication, leadership and organization skills. By...

  • Client Onboarding Etrading Analyst

    1 month ago

    Manama, Bahrain Citi Full time

    Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s Client Onboarding Team. By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing...

  • Client Onboarding Etrading Analyst

    4 weeks ago

    Manama, Bahrain Talent Pal Full time

    Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s Client Onboarding Team. By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing...

  • Client Onboarding Etrading Manager

    4 weeks ago

    Manama, Bahrain Citigroup, Inc. Full time

    Client Onboarding eTrading Manager Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi's Client Onboarding Team. By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our...

  • Client Onboarding eTrading Manager

    3 weeks ago

    Manama, Bahrain Citigroup, Inc. Full time

    Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi's Client Onboarding Team. By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing...

  • Client Onboarding Etrading Manager

    4 weeks ago

    Manama, Bahrain Citi Full time

    Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s Client Onboarding Team. By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing...

  • Client Onboarding Etrading Manager

    3 weeks ago

    Manama, Bahrain Talent Pal Full time

    Client Onboarding eTrading Manager Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi's Client Onboarding Team. By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our...

  • Client Onboarding Etrading Manager

    2 weeks ago

    Manama, Bahrain Talent Pal Full time

    Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s Client Onboarding Team. By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing...

  • Client Success Manager

    1 month ago

    Manama, Bahrain Domo Ventures W.L.L. Full time

    **Job Summary**: Our client a regional branding agency is looking for a Client Success Manager to play a pivotal role in fostering strong client relationships by delivering exceptional after-sales service. This encompasses creating a seamless onboarding experience for new clients, managing project lifecycles, and ensuring successful project completion...

  • Client Satisfaction Specialist

    4 months ago

    Manama, Bahrain The 1 Percent Full time

    As a Client Satisfaction Specialist, you will be responsible for ensuring our clients' needs are met and their expectations are exceeded. You will serve as the primary point of contact for client inquiries, feedback, and escalations, working closely with internal teams to deliver timely and effective solutions. **Key Responsibilities**: - **Client...

  • Budget Analyst

    4 months ago

    Manama, Bahrain athGADLANG consultancy Full time

    **Job opportunity for Bahraini Budget Analyst** AthGADLANG is Looking for Budget Analyst for one of our biggest reputed clients (Large Telecom Entity ) in Bahrain. **Job Title**: Budget Analyst **Job Purpose**: The purpose of the Technology Budget Analyst role is to take responsibility for reviewing budgets, conducting financial analyses, and providing...

  • Senior Analyst

    1 month ago

    Manama, Bahrain CBRE Full time

    **Senior Analyst** **Job ID** - 183292**Posted** - 04-Sep-2024**Role type** - Full-time**Areas of Interest** Consulting **Location(s)** Manama - Al 'Asimah - Bahrain **THE OPPORTUNITY** Our Consulting business is looking for a Senior Analyst to join the team! In this role you will be tasked with executing a variety of consulting assignments across...

  • Investment Analyst

    1 month ago

    Manama, Bahrain The 1 Percent Full time

    The Investment Analyst will conduct comprehensive market research, perform detailed financial analysis, support portfolio management, assess risks, and prepare investment reports to assist in strategic decision-making. **Key Responsibilities**: - **Market Research**: Analyze market trends, economic conditions, and industry developments to identify...

  • Lidar Analyst

    4 months ago

    Manama, Bahrain MICROCENTER Full time

    POSITION: LIDAR ANALYST OVERVIEW: Your role will be to acquire point cloud data from the field using Terrestrial & Mobile Laser scanner and manage the processing tasks of LiDAR survey data and output in line with client specifications. A successful applicant will manage field data collection & data processing to meet client deliverable deadlines on time....

  • Business Analyst

    1 month ago

    Manama, Bahrain Citigroup, Inc. Full time

    Business Analyst **Job Title: Business Analyst** **Come and join our Markets Operations Technology team in Bahrain!** Are you looking for a career move that will put you at the heart of a global financial institution? This role offers the opportunity to partner with Senior Business and Technology leaders within a global financial institution and define...

  • Senior Analyst

    1 month ago

    Manama, Bahrain Talent Pal Full time

    **Senior Analyst** **Job ID** - 183292**Posted** - 04-Sep-2024**Role type** - Full-time**Areas of Interest** Consulting **Location(s)** Manama - Al 'Asimah - Bahrain **THE OPPORTUNITY** Our Consulting business is looking for a Senior Analyst to join the team! In this role you will be tasked with executing a variety of consulting assignments across...

  • Management Analyst

    4 months ago

    Manama, Bahrain WWC Global Full time

    WWC Global is seeking a Management Analyst for a part-time position on a Department of Defense contract at NSA Bahrain. The Management Analyst will be responsible for assisting the Supply Services Director. Responsibilities include, but are not limited to: - Records Management - Management Reporting - Metrics Custodianship - Multi-agency Coordination Work...