Client Success Manager

11 hours ago


Manama, Bahrain Domo Ventures W.L.L. Full time

**Job Summary**:
Our client a regional branding agency is looking for a Client Success Manager to play a pivotal role in fostering strong client relationships by delivering exceptional after-sales service. This encompasses creating a seamless onboarding experience for new clients, managing project lifecycles, and ensuring successful project completion through close collaboration with internal departments.

**Key Accountabilities**:

- ** Client Relationship Management**:

- Develop and cultivate strong, long-lasting relationships with clients.
- Proactively identify client needs and exceed expectations.
- Act as a trusted advisor, providing ongoing support and guidance throughout the client journey.
- ** Project Management & Delivery**:

- Oversee the entire project lifecycle, ensuring timely and efficient project execution.
- Facilitate clear communication between clients and internal teams (Studio/New Media/Production).
- Manage project documentation, including job orders, modifications, references, and client feedback.
- Monitor project progress, address any roadblocks, and implement corrective actions as needed.
- ** Client Onboarding & Satisfaction**:

- Design and implement a comprehensive onboarding program for new clients.
- Ensure a smooth and positive client experience from initial contact to project completion.
- Gather client feedback and implement improvements to enhance client satisfaction.
- ** Quality Assurance & Service Delivery**:

- Implement and maintain a quality management system to ensure consistent service delivery.
- Oversee the team's performance to uphold high standards of responsiveness and client service.
- Identify and address client issues promptly, providing exceptional customer-centric support.
- ** Team Leadership & Development**:

- Provide effective leadership and guidance to the client service team.
- Foster a collaborative and supportive work environment to optimize team performance.
- Continuously monitor and evaluate the team's performance, identifying opportunities for improvement.

**Job Specifications**:

- Bachelor's degree in Communications, Marketing, Business, New Media, or Public Relations (preferred).
- Proven track record in account management with a minimum of six years of experience.
- Fluency in both Arabic and English (mandatory).
- Experience working in an advertising agency (highly preferred).
- Strong customer service skills with a proven track record of exceeding client expectations.
- Excellent communication, interpersonal, and organizational skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- A keen eye for detail and a commitment to quality assurance.



  • Manama, Manama, Bahrain Domo Ventures W.L.L. Full time

    Our client, a regional branding agency, is looking for a Client Success Manager to play a pivotal role in fostering strong client relationships by delivering exceptional after-sales service. This encompasses creating a seamless onboarding experience for new clients, managing project lifecycles, and ensuring successful project completion through close...

  • Client Success Lead

    3 days ago


    Manama, Manama, Bahrain MM Brand Full time

    Job SummaryWe are seeking an experienced Client Success Executive to join our team at MM Brand. In this role, you will develop strategic relationships with clients through tailored support services, leveraging your expertise in branding and graphic design.Main Responsibilities:Build strong relationships with clients, fostering trust through effective...


  • Manama, Manama, Bahrain RESO Full time

    The Client This opportunity is directly with Handover Consulting as we seek experienced and dynamic individuals to join our growing team as Client Portfolio Managers. The Role We are seeking highly motivated and experienced individuals to join our dynamic team as Client Portfolio Managers. This is a remote position that offers a unique opportunity to build...


  • Manama, Manama, Bahrain Handover Consulting Full time

    This opportunity is directly with Handover Consulting as we seek experienced and dynamic individuals to join our growing team as Client Portfolio Managers. The Role We are seeking highly motivated and experienced individuals to join our dynamic team as Client Portfolio Managers. This is a remote position that offers a unique opportunity to build and manage a...


  • Manama, Manama, Bahrain Client Of Domo Ventures W.L.L. Full time

    About the job: Senior Client Service Executive Purpose of Job: The Clients Success Executive will be developing solid relationships with the clients through exceptional after-sales services and following up internal departments/sections to complete the agreed tasks/projects successfully, which includes discussing clients' feedback with the concerned team and...


  • Manama, Manama, Bahrain Srt Marine Full time

    Join to apply for the Customer Success Manager - Bahrain role at SRT Marine Systems plc. SRT Marine Systems plc (SRT) is a fast-growing and ambitious multi-national company headquartered in the UK. SRT is an exciting meritocracy, where high-quality results are rewarded. We are ambitious and are constantly seeking to innovate to deliver better products and...


  • Manama, Manama, Bahrain RESO Full time

    SRT Marine Systems plc (SRT) is a fast-growing and ambitious multi-national company headquartered in the UK. SRT is an exciting meritocracy, where high-quality results are rewarded. We are ambitious and are constantly seeking to innovate to deliver better products and services to our customers. We strive to make SRT a rewarding and challenging place to work...


  • Manama, Manama, Bahrain MM Brand Full time

    Job DescriptionThe Senior Client Success Executive will be responsible for developing and maintaining strong relationships with clients through exceptional after-sales services. This includes collaborating with internal departments to ensure successful project completion, addressing client feedback, and implementing necessary modifications.Key...


  • Manama, Manama, Bahrain Srt Marine Full time

    Customer Success Manager - BahrainWe are a fast-growing and ambitious multi-national company headquartered in the UK, striving to deliver better products and services to our customers.Role OverviewWe seek an experienced, bilingual (English & Arabic) Customer Success Manager with a system product training or product management background to provide frontline...


  • Manama, Manama, Bahrain Domo Ventures W.L.L. Full time

    About the PositionWe are seeking a seasoned Senior Client Services Manager to join our team at Domo Ventures W.L.L. as a Marketing Manager - Advertising.The ideal candidate will possess excellent leadership and interpersonal skills, with a proven track record in marketing and account management.The successful candidate will be responsible for providing...


  • Manama, Manama, Bahrain Domo Ventures W.L.L. Full time

    About UsWe are seeking a highly skilled Sales Development Lead to spearhead our business growth initiatives. As a key member of our team, you will be responsible for driving sales efforts, identifying new business opportunities, and delivering exceptional customer experiences.Main Responsibilities:Designing and executing strategic sales plans to expand our...


  • Manama, Bahrain HSBC Full time

    **Client services Manager - Securities Services** **Some careers grow faster than others.** If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC. The Job holder’s prime responsibility is to manage the client relationship and day to day operations management for HSBC...

  • Client advisor

    2 weeks ago


    Manama, Manama, Bahrain Burberry Limited Full time

    Client Advisor INTRODUCTIONAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim...


  • Manama, Manama, Bahrain Domo Ventures W.L.L. Full time

    About the RoleThe Client Relationship Specialist will be responsible for building and maintaining strong relationships with clients, providing ongoing support and guidance throughout the client journey. They will develop and implement comprehensive onboarding programs for new clients, ensure a smooth and positive client experience from initial contact to...

  • Vip client manager

    4 days ago


    Manama, Manama, Bahrain RESO Full time

    Job Responsibilities: Recruit new clients outside of the Boutique clientele to develop qualitatively the database: Work on getting external clients by meeting local business entities (Banks, Government entities, etc.). Find and develop new business opportunities with royal families of Bahrain through Assistants or business getters. Be in constant contact...


  • Manama, Manama, Bahrain RESO Full time

    The role of a Customer Success Manager at Canonical Customer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers...


  • Manama, Manama, Bahrain RESO Full time

    Job DescriptionThe Senior Relationship Manager will be responsible for:Building and maintaining relationships with high-net-worth individuals and corporate clientsIdentifying new business opportunities through market research and analysisDeveloping and implementing strategic plans to drive revenue growth and expand existing client relationshipsWorking...


  • Manama, Bahrain The 1 Percent Full time

    As a Client Satisfaction Specialist, you will be responsible for ensuring our clients' needs are met and their expectations are exceeded. You will serve as the primary point of contact for client inquiries, feedback, and escalations, working closely with internal teams to deliver timely and effective solutions. **Key Responsibilities**: - **Client...


  • Manama, Manama, Bahrain First Abu Dhabi Bank Full time

    At First Abu Dhabi Bank, we strive to create an inclusive environment where each individual values the experiences, perspectives, ideas, and beliefs of others.About UsWe're in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise.Your RoleYou will have the support of your team...


  • Manama, Manama, Bahrain MM Brand Full time

    About the RoleWe are looking for a highly skilled and motivated Client Success Executive to drive our clients' success. The ideal candidate will possess in-depth knowledge of branding, marketing, and graphic design principles, as well as proven experience in managing client relationships.Key Accountabilities:Act as a liaison between clients and internal...