Fraud Monitoring Agent

**Job Requirements**: We are recruiting a Fraud Specialist to monitor the merchant's performance and patterns, monitor wallet behavior, initiate investigations when there is doubt, mitigate counterfeiting and fraud, keeping the fraud ratio within card schemes rate at the acquirer and merchant level. Responsible for reviewing daily fraud monitoring reports...

Non-disclosed Manama, BahrainPosted 1 day ago Permanent Competitive **Job Requirements**: We are recruiting a Fraud Specialist to monitor the merchant's performance and patterns, monitor wallet behavior, initiate investigations when there is doubt, mitigate counterfeiting and fraud, keeping the fraud ratio within card schemes rate at the acquirer and...

**Job Purpose**: This is a middle management risk role within Group Fraud Risk Management responsible for supporting the fraud risk management function and assisting in fostering a culture of fraud risk prevention, detection, and response across ABC Group. The incumbent will be asked to: - Support the Head of FRM in the continual design, implementation and...

Arab Banking Corporation Manama, BahrainPosted 1 day ago Permanent competitive **Job Purpose**: This is a middle management risk role within Group Fraud Risk Management responsible for supporting the fraud risk management function and assisting in fostering a culture of fraud risk prevention, detection, and response across ABC Group. The incumbent will be...

The RTM Agent is responsible for monitoring and managing real-time performance metrics within the BPO environment. This role ensures that service levels are maintained and that agents are effectively utilized to meet operational demands. **Key Responsibilities**: - Continuously monitor call queues, agent availability, and overall team performance throughout...

The WFM Agent is responsible for supporting the efficient operation of the BPO by managing scheduling, real-time monitoring, and performance analysis. This role ensures that staffing levels meet business needs while maintaining service quality and productivity. **Key Responsibilities**: - Create and maintain daily and weekly schedules for agents based on...

**Acquiring Shipping Agent Rates**: - Research and negotiate competitive rates with shipping agents. - Stay informed about market trends and industry dynamics. - Providing Quotes to Customers: - Prepare accurate and timely quotes based on shipping agent rates. - Customize quotes to meet specific customer needs. **Customer Inquiry Handling**: - Provide...

**Responsibilities**: Manage and oversee a team of contact center agents, including scheduling, monitoring performance, and providing coaching and feedback. Develop and implement strategies to optimize contact center productivity, efficiency, and customer satisfaction metrics. Continuously analyze contact center data and identify opportunities for process...

The Deputy Money Laundering Reporting Officer (“DMLRO“) role will report and provide support to the MLRO and management. **What you’ll do** - Reviewing client KYC/CDD documents individually, corporations and FIs assess the quality of customer KYC documentation and raise any concerns to the MLRO. - Conduct regular risk assessments of the company's...

**Job Summary**: The Contact Center Operations Supervisor is responsible for overseeing the day-to-day operations and performance of a team of contact center agents. They ensure the efficient and effective delivery of customer service and support, while also driving continuous process improvements and staff development. **Key Responsibilities**: - Manage...

**Job Summary**: The Contact Center Operations Supervisor is responsible for overseeing the day-to-day operations and performance of a team of contact center agents. They ensure the efficient and effective delivery of customer service and support, while also driving continuous process improvements and staff development. **Key Responsibilities**: - Manage...

**Job Purpose**: To facilitate, monitor and oversee the management of Cyber & IT Risks (risks related to IT, Cyber/Information Security and Business Continuity) across ABC Group and to support the first line of defense (IT, Cyber/Information Security and Business Continuity) in their respective Risk domains. **Principal Accountabilities and Deliverables of...

**Duties and Responsibilities** - Continuously monitor real-time contact center metrics, including call volumes, chat volumes, agent availability, and Interval Compliance adherence - Set up and manage real-time alerts for deviations from established performance thresholds. Respond promptly to these alerts to mitigate any potential issues - Allocate resources...

Arab Banking Corporation Manama, BahrainPosted 1 day ago Permanent competitive **Job Purpose**: To facilitate, monitor and oversee the management of Cyber & IT Risks (risks related to IT, Cyber/Information Security and Business Continuity) across ABC Group and to support the first line of defense (IT, Cyber/Information Security and Business Continuity) in...

INTERNAL AUDITOR RESPONSIBILITIES - Inform, any identified areas of significant business risk to upper management. - Obtain, analyze and evaluate accounting documentation and previous reports. - Implement best audit and business practices in line with applicable internal audit statements. - Manage audit assignments as per team lead’s direction. - Identify...

**The Role** The Property Management, Department Supervisor will manage a portfolio of buildings/clients and support the Department Head in managing a team of Property & Facilities Operational staff. **Key Responsibilities** - Directly responsible for ensuring delivery to our clients and building strong effective relationships with them that assists in our...

**Job Objective**: Primarily responsible for support implementation of the compliance program, ensuring that the Company is in compliance to regulatory requirements and internal procedures. **Job Specifications**: Monitors performance of the AML/CFT program and related activities on a continuing basis, taking appropriate steps to improve its...

**Business Unit** stc **Sector** **STC PAY** **Location** Bahrain - Manama **Contract Type** Full Time **Closing Date** 17-Nov-2024 Job Objective: Primarily responsible for support implementation of the compliance program, ensuring that the Company is in compliance to regulatory requirements and internal procedures. Job Specifications: Monitors...

**The Role** The Property Management, Department Supervisor will manage a portfolio of buildings/clients and support the Department Head in managing a team of Property & Facilities Operational staff. **Key Responsibilities** - Directly responsible for ensuring delivery to our clients and building strong effective relationships with them that assists in our...

Wyndham Garden is now seeking a Reservations Agent to join our team at Wyndham Garden Manama in Bahrain. **Job Summary**: This position is responsible for responding to guest calls and enquiries about room reservations, to provide information and reserve rooms for guests. He will be well versed in promotion, events and pricing to meet guests...