Fraud Monitoring Agent

**Job Requirements**: We are recruiting a Fraud Specialist to monitor the merchant's performance and patterns, monitor wallet behavior, initiate investigations when there is doubt, mitigate counterfeiting and fraud, keeping the fraud ratio within card schemes rate at the acquirer and merchant level. Responsible for reviewing daily fraud monitoring reports...

**Job Purpose**: This is a middle management risk role within Group Fraud Risk Management responsible for supporting the fraud risk management function and assisting in fostering a culture of fraud risk prevention, detection, and response across ABC Group. The incumbent will be asked to: - Support the Head of FRM in the continual design, implementation and...

Arab Banking Corporation Manama, BahrainPosted 1 day ago Permanent competitive **Job Purpose**: This is a middle management risk role within Group Fraud Risk Management responsible for supporting the fraud risk management function and assisting in fostering a culture of fraud risk prevention, detection, and response across ABC Group. The incumbent will be...

**Responsibilities** - Monitor, review, and evaluate all transactions for suspicious transactions Communicate & investigate any inconsistent or high-risk activities with relevant internal, external, local, or international parties - Report proven suspicions transactions to relevant regulatory bodies - Evaluate any approvals related to credit increases,...

The RTM Agent is responsible for monitoring and managing real-time performance metrics within the BPO environment. This role ensures that service levels are maintained and that agents are effectively utilized to meet operational demands. **Key Responsibilities**: - Continuously monitor call queues, agent availability, and overall team performance throughout...

The WFM Agent is responsible for supporting the efficient operation of the BPO by managing scheduling, real-time monitoring, and performance analysis. This role ensures that staffing levels meet business needs while maintaining service quality and productivity. **Key Responsibilities**: - Create and maintain daily and weekly schedules for agents based on...

**Acquiring Shipping Agent Rates**: - Research and negotiate competitive rates with shipping agents. - Stay informed about market trends and industry dynamics. - Providing Quotes to Customers: - Prepare accurate and timely quotes based on shipping agent rates. - Customize quotes to meet specific customer needs. **Customer Inquiry Handling**: - Provide...

Wyndham Hotels & Resorts is now seeking Reservations Agent (Arabic Speaker) to join our team at Wyndham Garden in Manama,Bahrain. **Job Summary**: The Reservations Sales Agent is responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximize room revenue according...

**Responsibilities**: Manage and oversee a team of contact center agents, including scheduling, monitoring performance, and providing coaching and feedback. Develop and implement strategies to optimize contact center productivity, efficiency, and customer satisfaction metrics. Continuously analyze contact center data and identify opportunities for process...

**Job Summary**: The Contact Center Operations Supervisor is responsible for overseeing the day-to-day operations and performance of a team of contact center agents. They ensure the efficient and effective delivery of customer service and support, while also driving continuous process improvements and staff development. **Key Responsibilities**: - Manage...

**Job Summary**: The Contact Center Operations Supervisor is responsible for overseeing the day-to-day operations and performance of a team of contact center agents. They ensure the efficient and effective delivery of customer service and support, while also driving continuous process improvements and staff development. **Key Responsibilities**: - Manage...

The Deputy Money Laundering Reporting Officer (“DMLRO“) role will report and provide support to the MLRO and management. **What you’ll do** - Reviewing client KYC/CDD documents individually, corporations and FIs assess the quality of customer KYC documentation and raise any concerns to the MLRO. - Conduct regular risk assessments of the company's...

**Job Purpose**: To facilitate, monitor and oversee the management of Cyber & IT Risks (risks related to IT, Cyber/Information Security and Business Continuity) across ABC Group and to support the first line of defense (IT, Cyber/Information Security and Business Continuity) in their respective Risk domains. **Principal Accountabilities and Deliverables of...

**Duties and Responsibilities** - Continuously monitor real-time contact center metrics, including call volumes, chat volumes, agent availability, and Interval Compliance adherence - Set up and manage real-time alerts for deviations from established performance thresholds. Respond promptly to these alerts to mitigate any potential issues - Allocate resources...

Arab Banking Corporation Manama, BahrainPosted 1 day ago Permanent competitive **Job Purpose**: To facilitate, monitor and oversee the management of Cyber & IT Risks (risks related to IT, Cyber/Information Security and Business Continuity) across ABC Group and to support the first line of defense (IT, Cyber/Information Security and Business Continuity) in...

**Job Objective**: Manage stc Bahrain’s SME Alternative Sales team in achieving their set financial targets.Job Specifications: Responsible for all types of performance reports, progress reports and presentations for top management. Develop and monitor agreed KPIs for daily market and salesmen visits. Set forecasts, targets and assess commissions and...

INTERNAL AUDITOR RESPONSIBILITIES - Inform, any identified areas of significant business risk to upper management. - Obtain, analyze and evaluate accounting documentation and previous reports. - Implement best audit and business practices in line with applicable internal audit statements. - Manage audit assignments as per team lead’s direction. - Identify...

Must be available in Bahrain Must have at least 2 years experience Assist Reservations SV in maximizing room revenue, average room rate and occupancy percentage through efficient yield management. Assist the Reservation SV to operate an efficient reservations department ensuring highest occupancy is achieved. Ensure the completion of all...

**Job Objective**: Primarily responsible for support implementation of the compliance program, ensuring that the Company is in compliance to regulatory requirements and internal procedures. **Job Specifications**: Monitors performance of the AML/CFT program and related activities on a continuing basis, taking appropriate steps to improve its...

Management of diary and calendar of the Regional Director. - Maintain confidential files, prepare and maintain sensitive information as requested by the Regional Director. - Organize travel and visas for the Regional Director or any of the Executive Management Team requesting assistance in these areas. - Prepare the overseas trip schedule of the Regional...