Salon - Manager

5 months ago

Manama, Bahrain Career Maker Full time

Establishes standard operating policies and procedures for all aspects of the Salon’s operations
- Demonstrates and reinforces excellent guest service to promote a positive customer orientation in the salon and ensure efficient and quality services.
- Recruits, selects, trains/develops and evaluates Salon staff to assure that the staffing levels meet the Salon’s needs.
- Attends trade fairs as needed, researches innovative products, new hair style trends.
- Stays aware and ahead of trends - trains staff as needed.
- Networks amongst the ladies of Bahrain to market Salon and expand client base.
- Ensures guests premium service in all areas - handles any guests’ complaints as necessary.
- Informs Dessange Director of any defective equipment, soft and hard furnishings.
- Ensures speedy solution to problems and monitors repair/replacement of items as required.
- Manages and monitors all areas of the Salon’s operations to ensure compliance with Great Clip’s systems, operating procedures and policies.
- Manages expenses against budget and maintains continual awareness of expense/loss control to ensure effective management of expenses.
- Provides excellent guest service.
- Ensures the Salon staff is well trained on all technical aspects of hairdressing to promote quality permanents/colouring hairstyles.
- Ensures guests are happy and the Salon retains their business and remains known as a quality haircare provider.
- Recommends/suggests product purchases to guests to maximize product sales and to ensure they are using the right product for their hair type/style. Trains staff on this aspect of their role.
- Maintains equipment and reinforces salon cleanliness and appearance to ensure a positive guest’s perception.
- Performs other projects, work and activities as assigned to ensure continuous service to customers.
- Ensures she and her team work hard to ensure budgets and sales targets are met and exceeded, wherever possible.
- Any other tasks as assigned by the Dessange Director.
- Relevant Hair Dressing Qualifications - NVQ - SVQ3, NVQ - SVQ2 or training in top salon such as Tony & Guy.
- 2 years experience in a similar position. To work both independently and in a team.
- Business and financial acumen - can prepare MIS reports as needed by management.
- Excellent MS Office Skills.
- Ability to prioritize tasks.
- Establish and maintain effective relationships with colleagues and guests.
- Excellent English - written and spoken.

Self-motivated and detail oriented.

Ability to Commute:

- Manama (required)

Ability to Relocate:

- Manama: Relocate before starting work (required)

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