Customer Service and Online Sales Associate-bahraini
4 days ago
**Duties and Responsibilities**
- Responding promptly to customer questions and resolving complaints of walk-in customers or through phone calls and messages
- In charge of website/e-commerce and WhatsApp order process and delivery
- Creating delivery schedules for online orders and ensuring all orders are delivered on time as per the shipping policy
- Keeping track of website stocks, maintaining website stockroom, and being in charge of restocking
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Handles exchange, refund, and return of customers and ensures that company policies are followed
- Able to learn all products, brands, and company policies inside and out so that you can answer questions and inquiries
- Able to handle irate and difficult customers and able to stay calm at all times
- Keeping records of customer interactions, product inquiries, comments, and complaints
- Ensure customer satisfaction and provide professional customer support Communicating and coordinating with colleagues at all times
- Meeting sales targets through consistent product and promotion updates and communication with online customers
- Engaging with customers and creating a positive relationship with them
- Keeping track of online marketing trends, creating online ads, customer feedback, and customer inquiries, and coordinating with Management
- Maintaining delivery reports, sales reports, and customer inquiries & feedback reports.
- Ensures customer needs are met, complaints are resolved (or escalated) and customer service provided is of exceptional standard
- Escalates to manager/supervisor any problems, conflicts, and new information related to business
- Understand and follow all company's guidelines and procedures at all times
- Adapts to changes in policies & procedures when updated by the company
- Ensures awareness and vigilance at all times of security in the store
- Ensures the highest standards of grooming etiquette and behavior are maintained in the store at all times
**Skills**
- Advanced computer skills and website knowledge
- Strong expertise in product listing and stock management
- Have a solid understanding of e-commerce platforms
- Ability to analyze situations and make decisions effectively
- People skills can communicate effectively
- Well-organized and can make decisions effectively
- Able to work as a team
**Qualifications**
- Bahraini National
- Bachelor's degree graduate
- 2-4 years experience as an online sales representative and/or customer service representative
- With advanced computer skills and knowledge
- Flexible and a team player
- Have a positive attitude
**Salary**: From BD250.000 per month
Application Question(s):
- Advance Computer Skills
**Education**:
- Bachelor's (required)
**Experience**:
- Online Sales/E-commerce: 2 years (required)
Ability to Commute:
- Manama (required)
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