Housekeeping Supervisor

3 months ago

Manama, Bahrain Wyndham Hotels & Resorts Full time

Ramada by Wyndham Manama City Centre is now seeking a Housekeeping Supervisor to join our team in Bahrain.

**Job Summary**:
The housekeeping supervisor is responsible for helping the Executive Housekeeper ensuring the operation of the housekeeping and laundry department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels.

**Education & Experience**:

- High school diploma or equivalent.
- Previous supervisory experience in a housekeeping or hospitality setting preferred.
- Knowledge of cleaning products and techniques.
- Excellent organizational and problem-solving skills.
- Able to work independently and as part of a team

**Fundamental Requirements**:

- Ensure that team members are at all times attentive, friendly, helpful and courteous to all guests, managers and fellow team members.
- Inspect Room Attendant’s work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained.
- In the absence of the Executive Housekeeping inspect all V.I.P. rooms and report their availability to the Front Office, according to hotel standards.
- Oversee the closing of the floors at the end of the day ensuring the Room Attendants’ carts are clean and restocked.
- Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office on time.
- Maintain key control.
- Handle items for "Lost and Found" according to the standards.
- Monitor cleanliness and order of Room Attendants’ carts, linen closets, control closets, stairways and landings.
- Oversee the daily assignment of duties ensuring Room Attendants and House Attendants carry a work assignment.
- Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift.
- Schedule shifts and arrange for replacements in cases of absence.
- Establish and educate team member on cleanliness, tidiness and hygiene standards.
- Motivate team members and resolve any issues that occur on the job.

**General Requirements**:

- Regularly taking inventory of cleaning supplies and ordering stock as needed.
- Issuing cleaning supplies and equipment to housekeeping team member as needed.
- Performing various cleaning duties in instances of team member shortages.
- Monitoring budget and control operational costs and expenses with a focus on building initiatives to create revenue, waste management and inventory management.
- Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager, according to standards.
- Initiate work orders for repairs, maintenance, forward to engineering and follow through on each work order until completed.
- Assist with training of Housekeeping team member.
- Ensure completion of cleaning projects on a biannual basis.
- Ensure overall guest satisfaction.
- Respond to customer complaints and special requests.
- Investigating and addressing complaints regarding poor housekeeping service.
- Providing training to the housekeeping team member.

**COMPANY OVERVIEW**:
Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents. Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.

**Job Location**: Ramada Manama City Center, Building 3236, Road 4654, Block 346, Al Seef District, Manama, N/A N/A
Employment Status: Full-time

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