Team Lead Content Operations
5 days ago
When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years.
Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less
Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.
When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years.
Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less
Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.
**Summary**
Managing the content team that targets efficiency for content creation with a high level of quality and accuracy level. This is to be achieved through looking after efficiency, resource planning and management, process setting and optimization.
If you have a leadership experience, passionate and hungry for a new adventure to join a fast growing team, a multinational workplace is waiting for you.
**Responsibilities**
- Full Ownership over the category management role in terms of product, price, promotions and placements
- Shaping content creation processes & guidelines, optimize on current ones to achieve high accuracy and to meet deadlines
- Define content KPIs and track content operations efficiency as well as quality
- Assessing and managing resources vs tasks on a frequent basis
- Aligning with other functions on support needed and review it on a quarterly basis to assess performance and impact of each
- Setting up quality checks processes, ensure its been followed and assess its impact
- Pushing content optimization projects to help in improving menu quality index by focusing on (items names, pictures quality, translations, categorization, system interface, etc)
- Improving on content management by reviewing categories per vertical and to enhance on each by monitoring economic performance of the assigned departments /categories across sales pre and after optimization
- Build supportive reports to other functions, review their impact thus optimize on each
- Suggesting ways of enhancing menu content management with regional and get it pushed by data support
- Working with the sales acquisition team to on-board new pharmacies and groceries in terms of content. Aligning with q-commerce on ground ops team to help scan in store items to ensure providing variety and choice to customers.
**Requirements**:
- A BS or higher academic certificate
- At least 1 year in supervisory level, lead a team and managed projects
- Effective organizational skills and ability to lead effectively
- Committed to own performance and development
- Excellent verbal and written communication skills
- Excellent analytical skills
- Great interpersonal and intercultural skills that motivates your team and inspires them
- English is a
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