Operations Team Lead
7 months ago
ob description
We are seeking an experienced Operations Team Lead to join our dynamic team at doobi. As the Operations Manager, you will be responsible for managing CX, optimizing logistics, and fostering strong relationships with vendors. Your strategic mindset and operational expertise will contribute to the overall efficiency and success of our company.
Key Responsibilities:
1. Lead and supervise the customer experience team to ensure excellent service delivery and customer satisfaction.
2. Oversee end-to-end logistics operations, including order fulfillment, and fleet management.
3. Cultivate and maintain effective partnerships with vendors, ensuring quality and timely delivery of goods and services.
4. Develop and implement operational policies and procedures to enhance efficiency and streamline processes.
5. Analyze operational data to identify areas for improvement and implement solutions to optimize performance.
6. Collaborate with cross-functional teams to align operations with overall business goals.
7. Stay informed about industry trends and best practices to enhance operational strategies.
**Requirements**:
1. Proven experience in operations management, preferably in a similar industry.
2. Strong leadership and team management skills.
3. Excellent organizational and multitasking abilities.
4. Effective communication and negotiation skills.
5. Analytical mindset with the ability to make data-driven decisions.
6. Problem-solving orientation and a proactive approach to challenges.
7. Bachelor's degree in business, logistics, or a related field.
Application Question(s):
- Experience in startups or emerging businesses?
**Education**:
- Bachelor's (required)
**Experience**:
- Logistics: 2 years (required)
- Customer Support: 2 years (required)
- Managerial: 1 year (required)
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