Mgr-rooms

7 months ago

Manama, Bahrain Marriott International, Inc Full time

**Job Number** 24101278

**Job Category** Rooms & Guest Services Operations

**Location** The Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Responsible for the management and coordination of all Rooms area departments (including Front Office, Engineering/Maintenance and Housekeeping) and managing staff. Plans, develops, implements and evaluates the quality of property’s guest rooms. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals. The position ensures that the Rooms division meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department.

**CANDIDATE PROFILE**

**Education and Experience**
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

OR
- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

**CORE WORK ACTIVITIES**

**Supporting the Management of Rooms Division Activities**
- Champions the brand’s service vision for product and service delivery.
- Communicates a clear and consistent message regarding departmental goals to produce desired results.
- Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
- Monitors and promotes room rates, specials, and promotions at the residence.
- Monitors expected arrivals and departures.
- Coordinates and makes preparations for group activities.
- Runs and reviews critical information contained in Rooms division reports.
- Operates all department equipment as necessary and reporting malfunctions.
- Ensures employees have the proper supplies and uniforms.
- Understands night audit procedures and being able to comprehend and utilize reports as necessary.
- Understands and complies with loss prevention policies and procedures.
- Assists in ensuring the property’s crisis management plan is followed as applicable.

**Managing Profitability**
- Analyzes service issues and identifies trends.
- Works with Rooms division teams to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.
- Reviews and audits expenses.

**Managing Revenue Goals**
- Monitors Rooms division sales performance against budget.
- Reviews reports and financial statements to determine Rooms division performance against budget.
- Reviews Rooms division occupancy & rate, wages and controllable expenses.
- Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.

**Ensuring and Providing Exceptional Customer Service**
- Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.
- Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
- Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
- Coordinates and communicates event details both verbally and in writing to the customer and property operations.
- Creates an atmosphere in the Rooms division that meets or exceeds guest expectations.
- Responds to and handles guest problems and complaints.
- Uses personal judgment and expertise to enhance the customer experience.
- Stays available to solve problems and/or suggest alternatives to previous arrangements.
- Interacts with guests to obtain feedback on product quality and service levels.
- Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Ensures that employees understand expectations and parameters for Room division duties.

**Managing and Conducting Human Resources Activities**
- Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
- Interviews applicants as needed.
- Ensures employees are treated fairly and equitably.
- Ensures that regular, ongoing communication is hap

  • Night Club

    7 days ago

    Manama, Bahrain Europe Hospitality Management Full time

    Pre opening Night club in Bahrain Bar’s Mgr High school diploma in Hotel management in charge of running the day-to-day operations of a nightclub, from managing inventory and staff to overseeing the appearance and cleanliness. Some nightclubs have restaurants in them, and managers may be put in charge of the restaurant and club. A few job duties that...

  • Lifeguard

    18 hours ago

    Manama, Bahrain Hilton Full time

    Position Purpose To a) be a passionate brighthearted host in all areas of the hotel and b) be responsible for a high level of cleanliness and tidiness in the Fitness Room, Changing Rooms and Pool Areas whilst at all times on duty ensuring the safety and security of guests Duties & Key Responsibilities - Execute duties within the fitness room, guest...

  • Room Attendant

    2 months ago

    Manama, Bahrain Diva Hotel Full time

    We are looking for a Room Attendant to join our housekeeping team. As a Room Attendant, you will be responsible for ensuring that guest rooms and public areas are clean and well-maintained. **Key Responsibilities**: - Clean and maintain guest rooms, including making beds, dusting, and vacuuming. - Ensure all amenities are replenished and rooms are fully...

  • Room Attendant

    2 weeks ago

    Manama, Bahrain ABM4 Builders Full time

    **Job Description: Room Attendant** **Location**: 5-Star Hotel, Bahrain **Salary**: 130 BD per month **Shift**: 9 hours/day, 1 day off per week **Benefits**: On-duty meals, accommodation, transportation, and medical coverage provided by the company **Key Responsibilities**: - Clean and maintain guest rooms, corridors, and assigned hotel areas to the...

  • Room Attendant

    7 months ago

    Manama, Bahrain Gulf Court Hotel Full time

    **Main responsibilities**: - Maintain clean & attractive guestrooms while providing attentive, courteous and efficient service to all the guests. - Thoroughly clean guest rooms in accordance to the standards. - Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, room linen, bath linen for HK trolley set up. -...

  • Housekeeping Room Attendant

    2 weeks ago

    Manama, Bahrain Ibis Bahrain Full time

    Clean & maintain required standards of guest rooms and corridors. - Make up rooms as required and provide turn down service in VIP guest rooms, if any. - Clean Guest corridor daily performing any combination of the following duties: a. Vacuuming b. Dusting of floor skirting board c. Removing wall dirty marks (or make maintenance request if necessary) d....

  • Room Attendant

    2 weeks ago

    Manama, Bahrain IHG Full time

    **About us** As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer...

  • Room Technician

    6 months ago

    Manama, Bahrain Pullman Doha West Bay Full time

    Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Room Attendant

    3 days ago

    Manama, Bahrain Emprego BH Full time

    **About Us** As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer...

  • Room Attendant

    4 months ago

    Manama, Bahrain Leaders International Recruitment Full time

    A Well Reputed restaurant in Bahrain is looking for Room Attendant with min 2years of experience in Hospitality - Greeting guests and responding to queries. - Changing bed linen and making beds. - Replacing used towels and other bathroom amenities, such as shampoo and soap. - Sweeping and mopping floors. - Vacuuming carpets. - Dusting and polishing...

  • In Room Dining

    4 months ago

    Manama, Bahrain SOFITEL Full time

    **Company Description** "Why work for Accor?** We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • In Room Dining

    7 months ago

    Manama, Bahrain SOFITEL Full time

    Company Description **"Why work for Accor?** We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • In Room Dining

    7 months ago

    Manama, Bahrain SOFITEL Full time

    **Company Description** "Why work for Accor?** We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Director of Rooms

    4 months ago

    Manama, Bahrain RAFFLES Full time

    **Company Description** Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as "The Palace of the Secret Garden." With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our...

  • In Room Dining

    7 months ago

    Manama, Bahrain Hilton Full time

    In Room Dining - Order Taker As an In-Room Dining Order Taker, you would be responsible for answering all telephones and taking guest orders accurately in a helpful, friendly, courteous and professional manner to ensure total guest satisfaction. Up-sells sides, desserts and beverages to enhance profitability. Enters order into a computerized system and...

  • In Room Dining

    7 months ago

    Manama, Bahrain SOFITEL Full time

    **Company Description** "Why work for Accor?** We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Mgr-laundry

    7 months ago

    Manama, Bahrain Marriott International, Inc Full time

    **Job Number** 24097869 **Job Category** Housekeeping & Laundry **Location** The Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for hotel laundry daily operations and services. Position directs...

  • Mgr-engineering

    1 month ago

    Manama, Bahrain Marriott International, Inc Full time

    **Additional Information** **Job Number**24210104 **Job Category**Engineering & Facilities **Location**The Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Manages all engineering/maintenance operations, including maintaining the building,...

  • Room Attendant

    2 weeks ago

    Manama, Bahrain IHG Full time

    **About us** At InterContinental® Hotels & Resorts our role is to put the glamour into international travel. We look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations. Located in the business and leisure hub of the city, InterContinental® Regency Bahrain offers its guests the...

  • Room Attendant/housekeeping

    6 months ago

    Manama, Bahrain Ramada by Wyndham Bahrain Full time

    We're seeking dedicated and detail-oriented Room Attendants to join our dynamic team! If you are passionate about maintaining cleanliness and creating a welcoming atmosphere, we want YOU! Only those who are qualified will be called. LOCAL HIRE Only.Thank you. **Experience**: - hotel: 1 year (preferred)