IT System Administration Lead

6 months ago

Manama, Bahrain Arab Banking Corporation Full time

The IT System Administration Lead plays a critical role within the Bank’s IT Department and is tasked with overseeing the administration and maintenance of critical IT infrastructure components. This position is essential for ensuring the reliability, security, and performance of IT systems, which are foundational for banking operations across multiples geographies and vital for enhancing the resilience of the Bank’s IT environment.

The job holder is responsible for protecting our critical systems and assets, building solutions, implementing new software and hardware, assisting in the implementation of the IT strategy, and leading a team of collaborative and results-orientated IT team members. The IT System Administration Lead is in charge of scaling, increasing performance, and providing great team member experience in order to help drive forward IT and business success based on world class IT system administration.

**Scope of the Job**

**Technical Responsibilities**
- Lead the design, implementation, and optimization of virtualization technologies, including hypervisors (e.g., VMware), virtual machines, and virtual infrastructure, to maximize resource utilization, enhance scalability, and streamline management of IT resources.
- Lead the design, implementation, and maintenance of operating systems (e.g., Windows, Linux), databases (e.g., Oracle, SQL Server), and other infrastructure components to ensure optimal performance, reliability, and security, adhering to best practices and industry standards.
- Oversee the management and provisioning of storage resources, including storage area networks (SANs), network-attached storage (NAS), and cloud storage solutions, ensuring data availability, integrity, and performance meet business requirements.
- Develop and implement robust disaster recovery strategies, including data replication, failover, and failback mechanism, to minimize downtime and data loss in the event of system failure or disasters.
- Collaborate with cross-functional teams to design and implement on-premises cloud technologies, such as private cloud infrastructure and hybrid cloud environments, leveraging virtualization, automation, and orchestration tools to optimize resource allocation and facilitate self-service provisioning.
- Develop and execute strategies for managing system configurations, software installations, and upgrades, mitigating risks and vulnerabilities while maintaining system integrity and availability.
- Coordinate patching and vulnerability management activities, ensuring timely updates and patches are applied to all systems and software to safeguard against emerging security threats and vulnerabilities.
- Directly participate in IT System Administration and support as required (i.e., be hands-on).
- Proactively manage and support IT and cyber incident response efforts, actively collaborating with relevant teams to identify, assess, and manage technology incidents in a timely and effective manner.

**IT Transformation Responsibilities**
- Identify opportunities for process improvements and optimization within IT System Administration, driving initiatives to streamline workflows, reduce complexity, and enhance service delivery.
- Continuously improve processes like Patch Management, Vulnerability Management, Data Replication, Data Management, Incident, Problem, Change, Configuration and Release Management to achieve operational excellence and higher levels in process maturity.
- Closely partner with the Cyber & Information Security team to assess and address security vulnerabilities within the IT infrastructure, implementing robust controls and measures to protect against cybersecurity threats and breaches, and ensure compliance with regulatory requirements.
- Collaborate with cross-functional teams to align IT System Administration strategies with business objectives, ensuring IT services meet the evolving needs of the Banks and its customers.
- Champion technology innovation and continuous improvement with the IT System Administration Team, fostering a culture of experimentation, learning, and knowledge sharing.
- Support the adoption of cloud technologies and facilitate the migration of on-premises systems to cloud-based platforms, optimizing infrastructure and systems for scalability, agility, and cost-effectiveness.
- Evaluate emerging technologies and industry trends, assessing the potential impact on IT System Administration and recommending strategic investments and initiatives to maintain competitiveness and relevance.
- Work with IT Operations and IT Resilience to keep DRC systems ready for any eventuality.

**Leadership and People Management**
- Foster customer-centricity in IT System Administration, manage a responsive IT team, focusing on banking operations and end-user satisfaction.
- Provide strategic leadership and direction to the IT Administration team, setting clear objectives, priorities, and performance expectations to drive accountability and exc

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