Eam-rooms

2 weeks ago

Manama, Bahrain Marriott International, Inc Full time

**Job Number** 23048429

**Job Category** Rooms & Guest Services Operations

**Location** The Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Functions as the strategic business leader of the property's Rooms department. Responsible for planning, developing, implementing and evaluating the quality of property’s rooms. Position works with direct reports to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Rooms operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment to the owner and company.

**CANDIDATE PROFILE**

**Education and Experience**
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

OR
- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

**CORE WORK ACTIVITIES**

**Leading Rooms Team**
- Champions the brand’s service vision for product and service delivery.
- Communicates a clear and consistent message regarding departmental goals to produce desired results.
- Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
- Monitors and promotes room rates, specials, and promotions at the residence.

**Managing Profitability**
- Analyzes service issues and identifies trends.
- Works with Rooms team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.
- Reviews and audits expenses.

**Managing Revenue Goals**
- Monitors Rooms operations sales performance against budget.
- Reviews reports and financial statements to determine Rooms operations performance against budget.
- Coaches and supports operations team to effectively manage occupancy and rate, wages and controllable expenses.
- Compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.

**Ensuring and Providing Exceptional Customer Service**
- Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.
- Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
- Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
- Coordinates and communicates event details both verbally and in writing to the customer and property operations.
- Creates an atmosphere in all Rooms areas that meets or exceeds guest expectations.
- Responds to and handles guest problems and complaints.
- Uses personal judgment and expertise to enhance the customer experience.
- Stays available to solve problems and/or suggest alternatives to previous arrangements.
- Interacts with guests to obtain feedback on product quality and service levels.
- Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Ensures that employees understand expectations and parameters for Room duties.
- Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.

**Managing and Conducting Human Resources Activities**
- Interviews and hires employees.
- Ensures employees are treated fairly and equitably.
- Ensures that regular, ongoing communication is happening in Rooms (e.g., pre-shift briefings, staff meetings).
- Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
- Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
- Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
- Solicits employ

  • Eam-food & Beverage

    10 hours ago

    Manama, Bahrain Nordic Holdings Full time

    CAN JOIN IMMEDIATELY functions as the strategic business leader of the property's food and beverage/culinary operation, including Restaurants/Bars, Room Service and Banquets/Catering, where applicable. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand...

  • Linen Room

    7 days ago

    Manama, Bahrain Hilton Full time

    Linen Room / Uniform Attendant A Linen Room Uniform Attendant is responsible for supporting laundry operations to deliver an excellent Guest and Member experience while liaising with laundry suppliers and ensuring a uniform deposit system is in place. **What will I be doing?** As a Linen Room Uniform Attendant, you are responsible for supporting laundry...

  • Linen Room

    7 days ago

    Manama, Bahrain Hilton Full time

    A Linen Room Uniform Attendant is responsible for supporting laundry operations to deliver an excellent Guest and Member experience while liaising with laundry suppliers and ensuring a uniform deposit system is in place. **What will I be doing?** As a Linen Room Uniform Attendant, you are responsible for supporting laundry operations to deliver an...

  • Hotel Cleanliness Expert

    6 days ago

    Manama, Bahrain Marriott International, Inc Full time

    **Job Number** 23051904 **Job Category** Housekeeping & Laundry **Location** Le Méridien City Centre Bahrain, Sheikh Khalifa Bin Salman Highway, Manama, Bahrain, Bahrain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a clean room and a...

  • Room Service Manager

    7 days ago

    Manama, Bahrain Bonapal W.L.L. Full time

    Are you all set to make the next, exciting career move? Whether you are an experienced professional seeking a new challenge or an enthusiastic recent graduate wishing to embark on a successful career path, this is the right choice for you to join a 5-star hotel & resort. We welcome you to connect with us! **Experience**: - Hospitality or F&B (required)

  • Waiter (Room Service)

    4 weeks ago

    Manama, Manama, Bahrain The Westin Bahrain City Centre Full time

    Job SummaryWe are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you're someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise. At Westin, we are committed...

  • Housekeeping Attendant

    6 days ago

    Manama, Bahrain Mercure grand Hotel Full time

    To report to exec-housekeeper with proper uniforms for daily briefs instruction. - Responsible to collect floor keys ( to be returned after furnished the duty ) - Responsible to collect room’s assignment to floor supervisor or to Exec-Housekeeper. - Responsible to the orderly setup of linens, towels as well as the stationery supplies and cleaning chemicals...

  • Guest Service Agent

    7 days ago

    Manama, Bahrain Nordic Holdings Full time

    CAN JOIN IMMEDIATELY - welcoming guests as they arrive at the property and making a positive first impression - checking guests in, issuing keys or key cards, and showing visitors to their rooms - making and updating reservations in the booking system - providing guests with tailored recommendations and information about local attractions and restaurants -...

  • Hotel Receptionist

    4 weeks ago

    Manama, Bahrain Tikcobh Full time

    **General Purpose** Welcome guests, check guests in and out of the hotel, deal with guest queries, provide prompt and professional guest service to meet guest needs and ensure guest satisfaction. **Main Job Duties and Responsibilities** - welcome and greet guests - answer and direct incoming calls - inform guests of hotel rates and services - make and...

  • Housekeeping

    7 days ago

    Manama, Bahrain Tikcobh Full time

    **Job Title: Housekeeping Room Attendant** **Job Summary**: **Responsibilities**: 1. - Clean and service assigned guest rooms, ensuring all standards of cleanliness and hygiene are met. - Make beds, change linens, and replenish guest room amenities. 2. - Follow established cleaning procedures and protocols to maintain a high standard of cleanliness. - Use...

  • Assistant Housekeeping Manager

    4 days ago

    Manama, Bahrain Marriott International, Inc Full time

    **Additional Information** The Westin & Le Meridien, City Centre, Bahrain **Job Number** 23160047 **Job Category** Housekeeping & Laundry **Location** The Westin City Centre Bahrain, Sheikh Khalifa Bin Salman Highway, Manama, Bahrain, Bahrain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...

  • Multi Property Reservation Agent

    6 days ago

    Manama, Bahrain Marriott International, Inc Full time

    **Job Number** 24012704 **Job Category** Reservations **Location** Marriott Executive Apartments Manama Bahrain, Building 864 Road 2414 Block 324, Manama, Bahrain, Bahrain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations...

  • Multi Property Reservation Agent

    6 days ago

    Manama, Bahrain Marriott International, Inc Full time

    **Job Number** 24066006 **Job Category** Reservations **Location** Marriott Executive Apartments Manama Bahrain, Building 864 Road 2414 Block 324, Manama, Bahrain, Bahrain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations...

  • Multi Property Assistant Housekeeping Manager

    4 weeks ago

    Manama, Bahrain Marriott International, Inc Full time

    **Job Number** 23015269 **Job Category** Housekeeping & Laundry **Location** Marriott Executive Apartments Manama Bahrain, Building 864 Road 2414 Block 324, Manama, Bahrain, Bahrain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Inspect guest rooms, public areas, pool, etc. after...

  • Hotel Front Desk Agent

    4 weeks ago

    Manama, Bahrain Nordic Holdings Full time

    OPERA SYSTEM KNOWLEDGE ANY NATIONALITY 5 STAR HOTEL EXPERIENCE IMMEDIATELY TO JOIN - Perform all check-in and check-out tasks - Manage online and phone reservations - Inform customers about payment methods and verify their credit card data - Register guests collecting necessary information (like contact details and exact dates of their stay) - Welcome...

  • Receptionist

    10 hours ago

    Manama, Bahrain Ramee Group of Hotels Full time

    Perform all check-in and check-out tasks - Manage online and phone reservations - Inform customers about payment methods and verify their credit card data - Register guests collecting necessary information (like contact details and exact dates of their stay) - Welcome guests upon their arrival and assign rooms - Provide information about our hotel, available...

  • Agent Reservations

    1 month ago

    Manama, Bahrain The Ritz-Carlton Bahrain Full time

    Job SummaryThe Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.Follow sales techniques to maximize revenue. Input and access data in...

  • Residence/ Reservation Manager

    4 days ago

    Manama, Bahrain Career Maker Full time

    **JOB LOCATION : BAHRAIN** **Responsibilities**: - Liaising with central reservations to communicate new rate plans and promotions - Liaising with travel agents, the revenue manager and the rooms division manager - Assisting the sales team in setting their rates - Maintaining the in-house reservations systems - Forecasting revenue streams - In smaller...

  • Multi Property Reservation Agent

    4 weeks ago

    Manama, Bahrain Talent Pal Full time

    **Job Number** 24066006 **Job Category** Reservations **Location** Marriott Executive Apartments Manama Bahrain, Building 864 Road 2414 Block 324, Manama, Bahrain, Bahrain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations...

  • Agent Reservations

    4 weeks ago

    Manama, Manama, Bahrain The Ritz-Carlton Bahrain Full time

    Job SummaryThe Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.Follow sales techniques to maximize revenue. Input and access data in...