Service Rep

Service Rep - C04

The Service and Sales Specialist is an entry level position responsible for responding to service inquiries through inbound telephone and mail communications in coordination with the Customer Service team. The overall objective of this role is to provide resolution to UAE client inquiries while identifying cross sell opportunities.

**Responsibilities**:

- Assist in evaluating client financial needs to identify and offer new Citi products and solutions
- Interact with customer inbound calls and provide customer service, as necessary
- Align client needs to product service solutions and identify within a complex sales-based environment
- Communicate the value and benefits associated with Citi products and services to clients
- Achieve monthly individual/team-based established sales goals

**Qualifications**:

- 2-3 years of relevant experience
- Sales and customer service (financial services, call center, retail) experience preferred
- Consistently demonstrates clear and concise written and verbal communication skills
- Demonstrated customer centric and service excellence
- Demonstrated problem-solving and decision-making skills
- Demonstrated Sales skills
- Ability to adapt to change, quick learner and flexible towards rapidly changing processes and procedures
- Open to working in various shifts (24/7 shift rotations)
- Self-motivated and enthusiastic

**Education**:

- Bachelors Degree

**Job Family Group**:
Customer Service

**Job Family**:
Service & Sales

**Time Type**:
Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the " **EEO is the Law** " poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting**

Job ID 24770994