In Room Dining

4 months ago

Manama, Bahrain SOFITEL Full time

**Company Description** "Why work for Accor?**

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"
**Job Description** In Room Dining - Order Taker (Arabic Speaker)**

We are currently looking for an, In-Room Dining Order Taker to join our Food & Beverage team.

**What is in it for you**:

- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference through our Corporate Social Responsibility activities

**What you will be doing**:

- Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly
- To answer phone within 3 rings and follow phone etiquette according to Sofitel standards
- Know all menus and on going promotions in the outlet by heart and gives recommendations to guests upon request
- To provide high standard of quality and follow-up to ensure proper delivery time on time as well as speedy service
- To ensure that all operating standards are well understood in order to achieve the level of service established in the Departmental Operations Manual
- To ensure that the room service area is kept clean and organized at all times
- Attend regular training session in line with the departmental SOP's i.e. guest care, product knowledge, grooming standards, telephone manners etc
- Perform tasks as per instructions from the immediate supervisor and as per duty schedule

**Qualifications** Your experience and skills include**:

- You've completed a hotel & catering course, and have gained a minimum of 2 years of hospitality experience
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Fluency in Arabic and English language.
- Strong interpersonal and problem solving abilities
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively and collaboratively as part of a team

**Additional Information**

**Your Team & Working Enviroment**:
Sofitel Bahrain Zallaq Thalassa Sea & Spa is 5 star Luxury Hotel with 262 Luxury Rooms & Suites Including 1 Royal Suite, 6 Opera Suites, 21 Prestige Suites, 32 Club Millesime Rooms, 202 Luxury Rooms, 5 Restaurant & 4 Bars, 1 Grand Ballroom, 2 Meeting Rooms, Beach Club, Kids Club and the first Thalassa Spa in the Gulf Cooperation Council Countries (GCC)

**Our commitment to Diversity & Inclusion**:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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