IT Helpdesk Support Officer
3 weeks ago
**IT Support Officer**
**Line Manager/Reporting into**: IT Manager
**Full Time/Part Time**:Full-Time
**Fixed Term Contract Length**: Permanent
**Location** The British School of Bahrain
Inspired is the leading premium international K-12 education group, with 111 schools educating over 85,000 students across 6 continents, and growingWe are a high-growth organisation with over 11,000 employees and have hundreds of rewarding career opportunities available each year.
We offer the chance to explore a new location, work with passionate educators, expand individual’s skills, and grow in a role that is inspiring. A definitive statement of excellence in private education, Inspired schools are independent, co
- educational, non-denominational, and are designed to inspire students to achieve their maximum potential in a progressive academic environment.
Inspired’s focus is on nurturing the unique individuality, talent, and self-assurance of each student, with the integration of enriching academics, specialist sports programmes, and engaging creative and performing arts opportunities, equipping them to take on the world with the skills and confidence to ensure success.
**OUR TEAM**
The Project Management team strives to deliver excellence through effective project management, efficient planning and execution of world-class school projects within budget and expected results.
**ROLE SUMMARY & JOB PURPOSE**
**Key responsibilities (but not exclusive to)**:
- Ensure IT helpdesk meet staff, student, and parent support requirements.
- Manage technical support and address the needs of the users by timely resolving all issues raised.
- Manage all other ancillary technology-based services provided by the school e.g., ID cards etc.
- Prepare weekly reports in relation to IT operations within the school.
- Organise training to the end-users on IT services to allow smooth flow of day-to-day school/departmental functions.
- Create and maintain user accounts, password resets and permissions in Active Directory and G Suite.
- Respond within agreed time limits to call-outs
- Verify functionality of hardware and software components across the campus
- Planning and undertaking scheduled maintenance upgrades
- Configure and maintain computer hardware, replacing parts as required
- Troubleshoot hardware and software issues in person, remotely and via phone
- Conduct electrical safety checks on computer equipment
- Ensure that all items in the checklists are implemented
- Troubleshoot and resolve basic network connectivity issues, such as VOIP problems, and Wi-Fi
- Stay abreast of current technology, trends and best practices related to IT
- Provide technical support and assistance during meetings, events, and presentations, including setup, operation, and troubleshooting
**Required Experience and Skills**
- Good communication, interpersonal and time management skills.
- Behavioural skills - proactive, systematic, detail-oriented, flexible, innovative, organised and reliable
- Professional Degree or Diploma in the field of IT with relevant experience.
- Fluency (both written and oral) in English.
**Person Specification**
The IT Helpdesk Officer must maintain the highest standards of professionalism, ethics and attitude towards all staff, students, parents, and suppliers; attends training programmes as set by the school; performs related duties and special projects assigned; and actively participates in the implementation of the school’s events and any other initiatives.
**HOW TO APPLY**:
**SAFEGUARDING STATEMENT**
Inspired Education Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practices and pre-employment background checks will be undertaken before any appointment is confirmed.
**Job Types**: Full-time, Permanent
**Salary**: BD400.000 - BD450.000 per month
**Experience**:
- IT Helpdesk: 5 years (required)
**Language**:
- English and Arabic (required)
Application Deadline: 24/02/2024
Expected Start Date: 10/03/2024
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