Lounge Ambassador

1 week ago

Manama, Bahrain Propel Consult Full time

**Company**

Our client is a well-known Luxury lounge for an Aviation company. The company has more than 600 employees in a vast number of divisions and departments. They are currently looking for a **Lounge Ambassador** to be based in Bahrain.

**Duties & Responsibilities**:

- Ensures a warm, welcoming experience
- Greets and warmly receives all guests coming into assigned room(s)
- Monitors assigned room areas to ensure a spotless, picture perfect environment
- Introduces lounge facilities for first time guests when requested
- Connects with and gives recognition to all guests, “make them feel special”.
- Engages with warmth and openness with guests - stays fully present
- Ensures all departing guests receive a personal farewell
- Assist guests with travel issues
- Deliver high standards of service in all rooms except Central Room and Reception
- Approaches and receives all guests warmly as soon as they enter assigned room, when possible
- Approaches and receives all guests warmly as soon as they enter assigned room, when possible
- Assists guests with hand luggage
- Places small stool for handbags, brief cases by chair side.
- Connects and gives recognition to all guests, “makes them feel special”
- Help guests decide where to sit and escort guests to seats
- Encourages guests to take a beverage by showing beverage areas, explains dining opportunities,
- automatically places hot towel on table top
- Coordinates menu orders (a la carte area) with the kitchen
- Picks up from kitchen, delivers and presents requested dish to table (a la carte area).
- Lets guests know what wines and drinks are available from the beverage areas
- Offers beverage replenishment to guests before clearing in glasses/cups
- Resets seats and tables
- Clears tables and chair sides
- Walks around in assigned area regularly to check guest’s comfort, table cleanliness, clearing needs
- Ensures all departing guests receive a personal farewell
- Circulates to ensure immaculate presentation of the room(s)
- Prepares and set up workstations professionally
- Ensures stewarding uplift and refresh clear in station at appropriate intervals

**Qualification & Requirements**:

- Must be Bahraini
- Must have at least 2 years’ experience working in 4+ star Hotels / Restaurants
- Certificate OR college courses in hospitality, business and administration
- Friendly, welcoming approach
- Charming, confident personality
- Puts customer satisfaction as a priority
- Well-organized and efficient
- Warm and positive attitudes
- Takes pride in appearance
- Immaculate grooming

**Salary**: BD450.000 per month

Application Question(s):

- Are you Bahraini ?
- Do you have 2+ years of experience working in 4+ star Hotels / Restaurants ?

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