Hostess

5 months ago


Manama, Bahrain BBBB Full time

Responsible for creating a welcoming, gracious and professional first impression to the guest. Assists guests with reservation bookings and general inquiries, in person and by telephone.
- Greet and acknowledge all guests coming into the restaurant in a friendly, professional and gracious manner.
- Answer all telephone calls in a timely manner and address guest queries regarding reservations.
- Responsible for the consistent cleanliness and presentation of the reception desk.
- Responsible for the suitable allocation of tables to guests as required.
- Escort guests to their allocated table or to the bar.
- Responsible for the satisfaction of all guests regarding first impressions, reservation bookings and concierge-related enquiries.
- Assist the Reception Supervisor as required.
- Follow all instructions as directed by management.
- Operate in accordance with SOP at all times.
- Attend scheduled training sessions and team meetings as requested by management.
- Be fully aware of the licensing regulations and abide by these rules.
- Demonstrate good knowledge of the restaurant and products available to the guest.
- Demonstrate a basic knowledge of useful concierge advice.
- Be aware of table statuses within the dining room.
- Update customer profile data on the client database as required.

Ability to commute/relocate:

- Manama: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer Service: 2 years (preferred)


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