
Operations Manager
4 days ago
Job Description & Specification:
- S/He should an **Arabic speaker** who has experience of managing contact centres of around 100 people, ideally managing multiple workstreams.
- They should be experienced in balancing **qualitative and quantitative performance metrics**. Experience in delivering **strong Customer Experience** results is very important.
- Ability to be **client facing** is also critical, which would involve **providing presentations and attending and managing client meetings**, with mulitple client stakeholders at Management level.
- **Performance management** is a key one for us, so having a **proven track record in driving performance based cultures**, where their teams (TLs and Floor Support) are reviewing performance data intra day, daily, weekly and monthly, and coaching their direct line reports on how to use the data to deliver the required results. Likewise, creating a culture focused on performance, both qualitative and quantitative, and motivating teams to deliver against core KPIs.
- **Solution orientated** and creating a culture that is focused on this.
- Strong **people skills** as we need to grow our existing Team Leader team, and we need someone who has an experience on delivering people growth across all levels.
- Experience in a **multi cultural environment**, with experience of managing 24/7 or extended hour operations is also important.
- Strong **excel and analytical skills** are also key as there are regularly requirements to review performance impacting data to quickly identify any issues that are causing issues.
- **Telecom Industry** and Contact Center experience is a MUST.
Languages:
- English : Excellent
**Job Details**:
Country:
BAHRAIN
City:
al-Manama
**Job Type**:
Full Time
Industry:
Call center / Contact center, Telecommunication,
Salary From:
1200
Salary To:
1500
Gender:
Salary Negotiable:
Yes
Age From:
27
Age To:
40
**Experience**:
7 - 12 Years
Military Service Status:
Completed
**Benefits**:
Mobile Allowance:
Yes
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