Operation Agent

4 weeks ago


Manama, Bahrain Floward Full time

**We are looking to employ Bahraini graduate for Operation officer role with outstanding communication skills (Arabic & English) to join us.**

The role shall obtain the following responsibilities:
1. Overseeing the full process of order transaction from the stage of order confirmation till order delivery and to ensure customer experience is as smooth as possible.

2. Making sure that order cards are printed and sorted based on the required time slots.

3. Liaising with the different brands, florists and riders to make sure the order is complete and ready for delivery on time.

4. Relating to the above, it requires that the ops agent make sure to order all brand products ahead of time enabling the preparation of the order.

5. Making sure all order details are in place which include addresses, card messages, products etc...

6. Following up and working to solve tickets received from customer service relating to issues faced by customers such as late orders, missing items etc..

8. Call customers when required to answer specific requests or solve issues. Answer calls, WhatsApp and live chat messages when required.

9. Work with florists to make sure the products are arranged in a timely manner.

10. Work with drivers to make sure orders are delivered on time.

11. Handling Business communication software (Slack) between all countries.

12. Handling tickets created by customer service.

Ability to commute/relocate:

- Manama: Reliably commute or planning to relocate before starting work (required)



  • Manama, Bahrain Shahico Services, Adliya Full time

    Logistics agents are required for a food delivery company. **Requirements**: 1. Good communication skills in English, Urdu, and Hindi. 2. Can coordinate with delivery riders and with customers. 3. Must have computer skills and a sound knowledge of food delivery dashboard. 4. Experience in a similar role 5. Decision maker skills are required. 6....

  • Ramp Agent

    1 day ago


    Manama, Bahrain DHL Full time

    **YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.** Would you like to become part of the world's most international company in the world? A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that...

  • Real Time Management

    4 weeks ago


    Manama, Bahrain Data Direct Bahrain Solutions W.L.L Full time

    **Duties and Responsibilities** - Continuously monitor real-time contact center metrics, including call volumes, chat volumes, agent availability, and Interval Compliance adherence - Set up and manage real-time alerts for deviations from established performance thresholds. Respond promptly to these alerts to mitigate any potential issues - Allocate resources...


  • Manama, Bahrain Mannai Travels Full time

    Key Responsibilities: - Utilize the Sabre Global Distribution System to book flights, hotels, car rentals, and other travel services. - Construct custom travel packages that align with the clients' preferences, budget, and requirements, ensuring a seamless and memorable travel experience. - Provide knowledgeable travel advice and stay up-to-date on travel...


  • Manama, Bahrain British Airways Full time

    Join Our Team as a Customer Service Duty Manager in Bahrain! Are you ready to be a vital part of British Airways’ airport operations in Bahrain? As a Customer Service Duty Manager, you will support the Airport Manager, ensuring safety, security, and operational excellence. Your role involves managing relationships, performance, and local suppliers to...


  • Manama, Bahrain Hilton Full time

    A Guest Service Executive supervises the Front Office Team (Guest Service Agents, Operators and Bell Attendants) to ensure that our Guests receive an exceptional experience from check-in through check-out. **What will I be doing?** As a Guest Service Executive, you are part of the Front Office Team which is the main connection between Guests, the Hotel and...


  • Manama, Manama, Bahrain Hilton Full time

    A Guest Service Executive supervises the Front Office Team (Guest Service Agents, Operators and Bell Attendants) to ensure that our Guests receive an exceptional experience from check-in through check-out.What will I be doing?As a Guest Service Executive, you are part of the Front Office Team which is the main connection between Guests, the Hotel and the...


  • Manama, Bahrain World Seas Shipping Services Full time

    ASSISTANT SHIPPING MANAGER - 10 Years experience working as Assistant Shipping Manager - With Master Mariner License - Coordinate and analyze the preparation of quotation for port services for bulk, break bulk, container lines/LPG, LNG and oil tankers coming to various ports in Bahrain. - Coordinate and analyze the review process and calculation of shipping...

  • Soft Skill Trainer

    1 month ago


    Manama, Bahrain Career Maker Full time

    **Responsibility**: - Design, develop and maintain instructional training materials for campaign/project related learning and development needs as directed in line with company standards. - Instruct and facilitate program specific training for new hire and existing Contact Centre agents. - Complete all daily training administrative work such as tracking of...

  • Guest Service Agent

    4 weeks ago


    Manama, Bahrain Marriott International, Inc Full time

    **Job Number** 23035299 **Job Category** Rooms & Guest Services Operations **Location** Residence Inn Manama Juffair, Building 894 Road 2414 Block 324 Al Fateh, Manama, Bahrain, Bahrain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth...

  • Guest Service Agent

    4 weeks ago


    Manama, Bahrain Marriott International, Inc Full time

    **Job Number** 23000182 **Job Category** Rooms & Guest Services Operations **Location** Marriott Executive Apartments Manama Bahrain, Building 864 Road 2414 Block 324, Manama, Bahrain, Bahrain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a...

  • Guest Service Agent

    6 days ago


    Manama, Bahrain Marriott International, Inc Full time

    **Job Number** 24048386 **Job Category** Rooms & Guest Services Operations **Location** Marriott Executive Apartments Manama Bahrain, Building 864 Road 2414 Block 324, Manama, Bahrain, Bahrain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a...

  • Call Center Agent

    7 days ago


    Manama, Bahrain stc bahrain Full time

    **Job Objective**: To coordinate all customer care related activities, to ensure that customer care is delivered to the highest degree possible. Job Specification Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems Fulfills requests by clarifying desired...

  • Guest Service Agent

    3 weeks ago


    Manama, Manama, Bahrain Marriott International Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Residence Inn Manama Juffair, Building 894 Road 2414 Block 324 Al Fateh, Manama, Bahrain, Bahrain VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOur jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want...

  • Front Desk Agent

    1 month ago


    Manama, Bahrain Marriott International, Inc Full time

    **Job Number** 23127912 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins by confirming reservations, assigning room,...


  • Manama, Bahrain stc bahrain Full time

    **Job Objective**: To define the Cloud services strategic objectives and plans, in coordination with the Director of Business Products and Solutions, and drive their implementation, in alignment with the overall Business sector's strategy; Lead improvement initiatives for products and services in order to meet customer satisfaction, profitability targets and...


  • Manama, Bahrain Swiss-belsuites Admiral Full time

    **Job description** **Major Function**: - Welcomes guests and provides a high standard of Safety & Security service. - Contributes globally to guest satisfaction through the quality of his/her work and exemplary behavior. **Duties and Responsibilities** - Offers an attentive service to guests, adapting to any constraints - To be ready and responsible when...

  • Mep Tendering

    1 month ago


    Manama, Bahrain BAHRAIN JOBS Full time

    Job description is given below. 1) Lead & Manage MEP Tendering Operations - HVAC/PLFF/ELEC/BMS Divisions 2) Business Development and achieving booking Targets with company-advised OHP. 3) Meeting & developing rapport with Consultants, Architects, Interior Designers, Main Contractors, and Business Agents. 4) Enquiry Management (Assigning of New Enquiries,...

  • Marketing Manager

    4 weeks ago


    Manama, Bahrain ERA PROJECTS Full time

    **Job Scope**: To oversee sales and marketing aspect of the day to day transactions, and process to ensure sales targets are met effectively in line with the marketing strategy. **Duties & Responsibilities**: Develops and implements strategic marketing and sales plans and forecasts to achieve corporate objectives for products and services. Develops and...


  • Manama, Bahrain Marriott International, Inc Full time

    **Job Number** 24083498 **Job Category** Rooms & Guest Services Operations **Location** The Westin City Centre Bahrain, Sheikh Khalifa Bin Salman Highway, Manama, Bahrain, Bahrain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth...