Customer Service Duty Manager

4 weeks ago


Manama, Bahrain British Airways Full time

Join Our Team as a Customer Service Duty Manager in Bahrain

Are you ready to be a vital part of British Airways’ airport operations in Bahrain? As a Customer Service Duty Manager, you will support the Airport Manager, ensuring safety, security, and operational excellence. Your role involves managing relationships, performance, and local suppliers to maintain BA’s high standards.

Role Overview:
As a Customer Service Duty Manager, you will collaborate with the Airport Manager to uphold corporate and legislative safety and security standards, manage local Service Level Agreements (SLA), and oversee the performance of all local suppliers. You’ll serve as a deputy reporting official during serious incidents, foster relationships with key stakeholders, and represent BA at an AOC level.

Key Responsibilities:

- Manage relationships with third-party companies, authorities, and handling agents.
- Ensure a safe and secure operation, including ramp and local safety management system.
- Maintain effective communication with key departments and head office.
- Lead, advise, and manage the Ground Handling Agent (GHA) team, fostering a climate of excellence.
- Ensure delivery of the highest standards of quality in customer services.

You have the right to live and work in the country,


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