Sale Support Intern

2 weeks ago

Manama, Bahrain DHL Full time

Sale Support Intern

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at Deutsche Post DHL (DPDHL). DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

DHL Global Forwarding has an opening for** Sale Support Intern **in** Bahrain**. In this specific you will provide day-to-day sale Support with readily advice process and activities to effectively manage the customer’s inquiries, quotation request, customer service-related feedback and general inquiries in line with the business needs, stakeholder requirements, group guidelines and policies.

**_Join us in connecting people and improving lives_**

**In this Sale Support Intern position**

During this internship, you will be learning from our senior experts. Your daily job scope consists of different areas within the department of Sales.
- You will begin your role by sitting with the Sales Support to learn Incoterms and how to manage enquiries, along with understanding how to manage internal and external stakeholders.
- You will learn and understand escalation to the Pricing Team and Product Heads as and when necessary.
- You will accept enquiries from customers and quote them, along with immediate follow-up.
- You will proactively follow up with customers.
- You will proactively research for new Sales Leads and call customers to generate new business during Q1.
- You will be put on soft GP Targets by Q2 to support in your learning on how to manage customers and onboard new businesses.
- You will take and process customer feedback and ask for Customer Service-related feedback (e.g., follow-up on complaint handling).
- You will collaborate with all internal stakeholders for smooth handling of shipments as and when necessary.
- You will keep customers close to ensure the best customer service levels are delivered.

**Now, here’s what we need from you.**
- Diploma and/or Degree in Logistics, Transportation, and/or Business Studies with minor in logistics and

supply chain.
- It will be added advantage if you have previous experience dealing with customers.
- Being able to write and speak professionally in English.
- Familiar with Microsoft Office (especially Excel).
- Can-do attitude, hard-working and enthusiastic
- Good administrative skills, results-driven and detail-oriented
- Organizational skills with meticulous attention to detail
- Ability to handle multiple and hanging priorities.
- Ability to work effectively, independently and in a Team environment.
- Self-motivated and hardworking

**We offer**:

- Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
- Possible further career development
- Competitive salary

**Why join DHL Global Forwarding?**

Our **TOP EMPLOYER prestigious certification** attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.

We aspire to become the undisputed leader in our industry, **when people think of forwarding; we want them to think DGF **because we have:

- The** largest global network** with more than ~30,000 passionate employees
- The most **efficient processes** and **fastest response times**:

- The **best solutions** and **best customer service**

**Our Vision**:The Logistics Company for the World.

**Our Mission**:Excellence. Simply Delivered.
**Our Purpose**:Connecting People, improving lives.
**Our Values**:Respect & Results
**Our Goals**:Employer, Provider, and Investment of Choice, Living Responsibility
- DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics._

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