Service Advisor
6 months ago
General
Essential Duties & Responsibilities:
- Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch averages.
- Maintain a dealership-prescribed standard for “hours per customer repair order written”.
- Understand and follow local regulations such as those governing the disposal of hazardous wastes.
- Ensure that all documents are accounted for.
- Accomplish the forecast that has been established by the General Manager, Service Manager.
Customer-related
- Greet customers in a timely, friendly manner. Let customers who are waiting in line know that they will be helped soon.
- Schedule appointments using dealership-approved forms.
- Assign sequence numbers to each customer’s repair order.
- Communicate with service customers to determine the nature of the mechanical problem(s).
Qualifications & Skills
- Secondary School/High school diploma or GED equivalent
- Three years of customer service experience
- Excellent customer service skills
- Excellent communication and interpersonal skills
- Ability to multi-task and handle customer inquiries quickly and accurately
- Ability to work in a team environment
- Working knowledge of automotive service and repair
This job has been sourced from an external job board.
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