Staff Leader
5 days ago
**Company**
Our client is a well-known Luxury lounge for an Aviation company. The company has more than 600 employees in a vast number of divisions and departments. They are currently looking for a **Lounge Leader **to be based in Bahrain.
**Responsibilities**:
- Reviews the day’s arrivals of VIP and First Class guests
- Notes special requests/requirements/flight departure details l Liaise with airline call centers
- Plans and books new schedule for guests l Problem solves travel issues for guests, e.g. flight cancellations, disruptions
- Provides personalized lounge orientations to VIP’s
- Connects and gives recognition to all VIP’s and First Class guests to make them feel special
- Engages with warmth and openness with guests - stays fully present l Monitors service levels throughout the lounge l
- Directs the floor housekeeping and F&B stewarding teams as necessary
- Leads, coaches, motivates the lounge team
- Delivers lounge pre-service briefings that inspire commitment
- Leads by example, is a strong role model for interpersonal performance standards l
- Gives feedback to the lounge team to encourage superior performance
- Shares responsibilities with the F&B Director and Head House Keeper in managing all aspects of the Lounge
**Salary**: BD700.000 per month
Application Question(s):
- Are you currently based in Bahrain ?
**Experience**:
- Hospitality leadership role: 2 years (required)
**Language**:
- Arabic ? (required)
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