Store Manager
6 months ago
Job Title: Store Manager:
**Job Description**:
We are seeking an experienced and dynamic Store Manager to oversee the daily operations of our coffee shop, which also offers a range of food items such as pasta. As the Store Manager, you will be responsible for ensuring the smooth running of the store, delivering exceptional customer service, and driving sales growth. You will also be responsible for managing a team of employees and maintaining high standards of quality and cleanliness.
**Responsibilities**:
1. Store Operations:
- Manage all aspects of store operations, including opening and closing procedures, cash handling, inventory management, and scheduling.
- Ensure compliance with health and safety regulations and maintain cleanliness and hygiene standards.
- Oversee the ordering and stocking of supplies, ingredients, and food products.
- Monitor and analyze sales performance, customer feedback, and market trends to identify opportunities for improvement.
2. Customer Service:
- Create a welcoming and friendly atmosphere for customers.
- Train and motivate staff to provide excellent customer service and resolve any customer complaints or issues effectively.
- Implement strategies to enhance customer satisfaction and loyalty.
3. Staff Management:
- Recruit, train, and supervise a team of employees, including baristas, servers, and kitchen staff.
- Schedule shifts and ensure adequate staffing levels to meet customer demand.
- Provide ongoing coaching, performance feedback, and development opportunities to staff members.
- Foster a positive work environment that promotes teamwork, collaboration, and employee engagement.
4. Sales and Marketing:
- Develop and execute strategies to drive sales growth and meet revenue targets.
- Monitor and analyze sales data, identify trends, and implement promotional activities to increase customer traffic and sales.
- Collaborate with the marketing team to develop marketing campaigns, social media presence, and local partnerships to attract new customers.
5. Financial Management:
- Prepare and manage the store's budget, including monitoring expenses, labor costs, and profitability.
- Control costs and optimize sales margins through effective pricing and inventory management.
- Conduct regular financial analysis and reporting to assess performance and make informed business decisions.
Qualifications:
- Previous experience in a similar role, preferably in the food and beverage industry.
- Strong leadership and managerial skills with the ability to motivate and inspire a team.
- Excellent customer service and communication skills.
- Sound knowledge of food safety and hygiene practices.
- Proven track record of achieving sales targets and driving business growth.
- Strong organizational and problem-solving abilities.
- Ability to work in a fast-paced environment and handle multiple priorities.
- Proficiency in using POS systems and other relevant software.
- A degree in business administration, hospitality, or a related field is a plus.
**Experience**:
- store manager: 1 year (preferred)
Ability to Commute:
- Manama (required)
Ability to Relocate:
- Manama: Relocate before starting work (required)
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