Store Manager
2 weeks ago
**Duties and Responsibilities**:
- Plans and directs day-to-day operations of the store and Implement company policies as well as the Code of Ethics
- Maintain store standards, and store conditions and foster a positive environment for the staff and customers
- Develop strategies to improve customer service and increase store profitability.
- Create store policies and marketing programs that will drive sales and growth of the existing customer base.
- Ensure all products and displays are merchandised effectively to maximize sales and profitability.
- Maintain and adjust operations to stay within the corporate budget and make any changes necessary to sustain the projected profit margin for each quarter
- Prepare annual budget; schedule expenditures; analyze variances; initiate corrective actions
- Identify current and future customer requirements by establishing rapport with potential and existing customers and other persons to better understand service requirements
- Formulate pricing policies by reviewing merchandising activities & creating promotion/sales programs
- Studying trends and markets to forecast potential products
- Secure merchandise by implementing security systems and measures
- Ensure customer needs are met, complaints are resolved and service is quick and efficient.
- Creating employee scheduling & following up on their work
- Creates staff schedules, plans staff annual leaves and day offs without compromising what is best for the business
- Deal with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organizing training and development programs within the workplace
- Managing store staff by recruiting, selecting, orienting, and training employees
- Coaching, counseling, monitoring, and disciplining employees
- Develop a schedule of holiday activities and promotions throughout the year strategically designed to bring in more revenue
- Provide training to improve the knowledge base of the staff and utilize cross-training methods to maintain productivity when employees are absent
- Ensure standards for quality, customer service, and health and safety are met
- Initiating, coordinating, and enforcing operational and personnel policies and procedures
- Contribute to team effort by accomplishing related results as needed
**Skills**:
- Retail Management
- Is a leader
- Team Player & delegator
- Able to motivate people
- Flexible (with people & with scheduling)
- Ability to multi-task
- Customer focused
- Knowledgeable of the market
- Friendly & approachable
- Assertive & energetic
- Sociable & has a positive attitude
**Qualifications**:
- Education: University Gradute
- Experience: 3-5 years (or more) as Store Manager
- Training: Various pieces of training in Customer Service; Retail Sales; Business Development; Staff Management
COVID-19 considerations:
- Showrooms & offices are cleaned and sanitized often
- All employees must wear masks
- Curbside pickup is available
- Social distancing is implemented
- No public transport allowed
Ability to commute/relocate:
- Manama: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (required)
**Experience**:
- Store Manager: 3 years (required)
**Language**:
- English (required)
Shift availability:
- Day Shift (required)
- Night Shift (required)
- Overnight Shift (required)
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