Software Implementation

5 days ago


Manama, Bahrain Redsky Software WLL Full time

**Job description**

**Responsibilities**
- Good understanding of computer systems, other tech product.
- Ability to diagnose and troubleshoot basic technical issues.
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- Handle complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by Clients.
- Provide remote infrastructure support delivery and performing problem cause analysis
- Collaborate with fellow support colleagues and other internal organizations to provide superior service
- Work directly with clients on high priority issues to deliver timely resolution and capture feedback to influence process / product improvements.
- In depth understanding of products and services offered and be able to articulate its functions and benefits to external audiences.
- Engage with current clients to get insights on new market requirements and offerings.
- Mapping potential clients and driving strategy to establish a long term relationship

**Required Skills**:

- Confidence to continually grasp complex technical concepts that are new to you.
- Ability to understand technical jargon and articulate it as necessary to IT or business professionals.
- Excellent technical knowledge
- A keen interest in IT issues
- Initiative
- Presentation skills
- The ability to write reports and proposals
- The capacity to work well on your own or in a team
- Negotiating skills
- The ability to manage your time and plan your day effectively
- Able to integrate knowledge across disciplines to include cold calling, consultative selling, product demonstrations, closing contracts, operation/process flow and product function
- Strong sense of initiative and personal leadership demonstrating the ability to function independently
- Strong business acumen, ethics and high integrity

**Qualifications**
- Bachelor’s degree in any field, however, preferably in IT / communications stream.

**Experience**
- 2 to 3 years experience in Technical Support

**Salary**: BD300.000 - BD400.000 per month

Ability to commute/relocate:

- Manama: Reliably commute or planning to relocate before starting work (required)



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